Customer Care Specialist
BCforward
Houston, TX
Job Description
- being an engaged customer advocate
- meeting or exceeding performance targets
- being a brand ambassador internally and externally
- thinking on your feet and learning in an ever-changing environment
- handling your customer’s needs with integrity and empathy in one transaction
- accurately navigating and maneuvering through multiple computer applications and screens simultaneously
- managing your time, recording it accurately and inputting it according to the company’s quality standards
- actively engaging and participating in training and weekly coaching sessions
- working on your own initiative and participating fully as part of a team under the guidance of a coach
- adapting to constant change, i.e. program offerings, computer tools, process changes
- being your best, on purpose, every time
Desired Skills
- have customer service experience
- possess a warm, friendly and engaging personality with a confident telephone manner
- demonstrate good organizational skills
- show a strong sense of responsibility and desire to get things done properly
- are self-aware and understand the impact of your own performance and behavior
- are highly self-motivated without self-importance
- consistently act as a collaborative team player striving for the success of the business
- have a passion for serving and are able to demonstrate tenacity and persistence
- are motivated by results
- communicate clearly and with confidence
- thrive when working within deadlines in a fast-paced environment
- maintain a positive rapport in challenging situations
- present yourself well with a positive, proactive and professional approach
About the Company
BCforward
Headquartered in Indianapolis, Indiana, BCforward has an international reach as it provides business application and software solutions, personnel staffing and human resource services, and business process outsourcing programs. With more than a decade of proven successes for a variety of clients, our breadth of capabilities, established knowledge base and diverse team of experts combine to create something unique in the marketplace. We have the agility to work locally to solve problems on-time and on-budget, along with the strength to help clients innovate in pursuit of strategic goals on a global scale.
BCforward is looking for talented, well-qualified individuals to become a part of our team. We invite you to find out if your skills are a good match for the diverse local, national and international clients we serve.