Customer Care Specialist

Aventis Consulting is seeking a Customer Care Specialist to represent Lumen. In this role, "care" means ensuring every customer gets exactly what they need — and nothing they don't. You will be expected to consult with prospects, explain the "Quantum" difference (it's way faster than a trip through the Quantum Realm, trust us), and close sales that improve their daily lives.

As a growing firm in Draper, Aventis Consulting offers meaningful career opportunities that go beyond the entry level. Each Customer Care Specialist benefits from immersive, hands-on experience and ongoing skill development. Each of these pillars is specifically designed to help you refine your professional skills and achieve lasting career success as a Customer Care Specialist.

What a Customer Care Specialist Does

• Initiate customer-facing sales conversations to sell Lumen’s fiber-optic technology.
• Manage the customer experience by guiding prospects through the sales cycle.
• Drive revenue by identifying upsell opportunities that provide genuine value.
• Consult with residents to compare their current service against Lumen benefits.
• Build a personal brand of reliability and expertise within your sales territory.
• Negotiate and close sales while maintaining a high standard of professional care.
• Participate in strategy meetings to improve consultative selling tactics.
• Ensure new accounts are set up for success through accurate documentation.

What a Customer Care Specialist Should Have

• Polished and professional approach to customer service and direct sales.
• Ability to simplify complex product info into a compelling sales pitch.
• Strong desire to exceed performance benchmarks while maintaining quality.
• Excellent problem-solving skills to overcome objections and close deals.
• Proactive approach to learning new technologies and sales methodologies.
• Ability to work independently in the field while staying team-oriented.
• Experience in premium retail, leasing, or account management is a plus.

NOTE: This is a commission-based role that puts you in the driver’s seat of your financial future.