Customer Care Specialist - COMPETITIVE COMPENSATION!

Pinnacle Partners Management, Inc. is the marketing force behind Denver’s most reliable residential internet. In this Customer Care Specialist role, you'll have the keys to anything Quantum Fiber, allowing the Customer Care Specialist to curate the perfect package for each Denver home, ensuring their digital experience is nothing short of five-star.

As a Customer Care Specialist, you're the ambassador of worry-free connectivity! The Customer Care Specialist empowers customers by introducing them to the rock-solid reliability of Quantum Fiber, showcasing how seamless mesh coverage, symmetrical speeds, and intelligent security work together to create an internet experience they can truly forget about—because it just works.

Core Functions of the Customer Care Specialist

• Provide accurate information on Quantum Fiber internet, voice, enterprise connectivity, cloud, and security services while resolving account needs promptly.

• Handle inquiries across phone, email, chat, and social channels with professionalism and empathy to build digital trust.

• Recommend tailored upgrades, bundled packages, and new service plans to enhance connectivity, productivity, and customer value.

• Coordinate activations, service upgrades, and sales adjustments to ensure seamless integration across Quantum Fiber systems.

• Record sales activity, service milestones, and customer feedback in CRM platforms to support retention, compliance, and reporting accuracy.

• Collaborate with sales, operations, and technical teams to resolve service challenges and maintain consistent account management.

Education & Experience Needed for the Customer Care Specialist

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.

• Experience in customer support, sales management, or service coordination, ideally within telecommunications, fiber internet, enterprise connectivity, or sales.

• Strong communication skills to explain Lumen service options clearly, build trust digitally, and adapt messaging across diverse segments.

• Foundational knowledge of fiber‑optic infrastructure, internet connectivity, and digital platforms to assist with troubleshooting and ensure reliable service delivery.

Preferred Skills for the Customer Care Specialist

• Spots service gaps and transforms them into upgraded experiences.

• Handles multitasking like a pro—requests, notes, solutions all flowing seamlessly.

• Reads customer needs almost as quickly as Lumen reads data packets.

• Turns complex network talk into simple, confidence-boosting answers.