Customer Care Rep.

Job Description

** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a contract assignment in Atlanta GA.

Please send me your resume to

Rates: $18.00 per hour

Must be local.

Job Summary

· Manages large volume of incoming phone calls.

· Identify and assess customers' needs to achieve satisfaction.

· Builds sustainable relationships and trust with customers through open and interactive communication.

· Provides accurate, valid, and complete customer information.

· Manages customer complaints.

· Provides appropriate solutions and alternatives.

· Following up ensure resolution.

· Keep records of customer interactions.

· Follows communication procedures, guidelines and policies.

Description

· The HR Service Center delivers a wide range of transactional and administrative HR services for executives, managers, employees, retirees, and vendors.

· HR Specialists collaborate closely to research, resolve, and respond to inquiries received through multiple channels, including phone, email, chat, mail, and fax.

· Core responsibilities include health and welfare benefits support, policy interpretation, HR technology assistance,

· HR transaction processing in Oracle Human Capital Management (HCM), tuition reimbursement administration, employee learning support, personnel file management, and responding to legal document requests.

· Job Requirements (Education, Experience, Knowledge, Skills)

· Successful completion of aptitude test

· Bachelor’s degree preferred

· Experience in a call center or service center environment

· Proficiency in HR systems and software (Oracle HCM, Case Management System, Microsoft Office)

· Demonstrated success working collaboratively in a team environment

· Excellent phone etiquette

Job Responsibilities

· Interpret and respond to inbound customer inquiries by researching multiple data sources and determining the appropriate resolution

· Complete requests in various HR systems, document cases in the Case Management System, and retrieve information from multiple repositories

· Process HR transactions in Oracle HCM, including hires, rehires, promotions, transfers (domestic and global), tuition reimbursement, education acceptance, and training updates

· Run standard and ad hoc Oracle HCM reports as requested

· Provide employee advocacy and guidance regarding company-sponsored benefit plans

· Research, analyze, and resolve data discrepancies and apply corrections as needed

· Administer the tuition reimbursement program, including processing, reporting, and responding to related inquiries

· Investigate and resolve time-off issues, including escalation support and adjustments to absence balances

· Administer the LearningSource training platform, including course setup, curriculum updates, notifications, data corrections, and troubleshooting

· Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for employee information or documentation

· Appropriately interpret FMLA and ADA requirements as they apply to employee leaves and accommodations

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650

Job Description

** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a contract assignment in Atlanta GA.

Please send me your resume to

Rates: $18.00 per hour

Must be local.

Job Summary

·       Manages large volume of incoming phone calls.

·       Identify and assess customers' needs to achieve satisfaction.

·       Builds sustainable relationships and trust with customers through open and interactive communication.

·       Provides accurate, valid, and complete customer information.

·       Manages customer complaints.

·       Provides appropriate solutions and alternatives.

·       Following up ensure resolution.

·       Keep records of customer interactions.

·       Follows communication procedures, guidelines and policies.

Description

·       The HR Service Center delivers a wide range of transactional and administrative HR services for executives, managers, employees, retirees, and vendors.

·       HR Specialists collaborate closely to research, resolve, and respond to inquiries received through multiple channels, including phone, email, chat, mail, and fax.

·       Core responsibilities include health and welfare benefits support, policy interpretation, HR technology assistance,

·       HR transaction processing in Oracle Human Capital Management (HCM), tuition reimbursement administration, employee learning support, personnel file management, and responding to legal document requests.

·       Job Requirements (Education, Experience, Knowledge, Skills)

·       Successful completion of aptitude test

·       Bachelor’s degree preferred

·       Experience in a call center or service center environment

·       Proficiency in HR systems and software (Oracle HCM, Case Management System, Microsoft Office)

·       Demonstrated success working collaboratively in a team environment

·       Excellent phone etiquette

Job Responsibilities

·       Interpret and respond to inbound customer inquiries by researching multiple data sources and determining the appropriate resolution

·       Complete requests in various HR systems, document cases in the Case Management System, and retrieve information from multiple repositories

·       Process HR transactions in Oracle HCM, including hires, rehires, promotions, transfers (domestic and global), tuition reimbursement, education acceptance, and training updates

·       Run standard and ad hoc Oracle HCM reports as requested

·       Provide employee advocacy and guidance regarding company-sponsored benefit plans

·       Research, analyze, and resolve data discrepancies and apply corrections as needed

·       Administer the tuition reimbursement program, including processing, reporting, and responding to related inquiries

·       Investigate and resolve time-off issues, including escalation support and adjustments to absence balances

·       Administer the LearningSource training platform, including course setup, curriculum updates, notifications, data corrections, and troubleshooting

·       Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for employee information or documentation

·       Appropriately interpret FMLA and ADA requirements as they apply to employee leaves and accommodations

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.   #D650