Customer Care Coordinator (Quality Inspection)

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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For further inquiries about this opportunity, please contact our Talent Specialist, Marshelin, at

Location: Onsite at Fort Worth, TX,

Duration: 2 Months

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

Role Overview
This position involves a combination of computer-based work (approximately 70%) and physical inspection tasks (approximately 30%). The ideal candidate will be highly proficient with Microsoft Office tools-particularly Excel and Outlook-and comfortable working in a fast paced, detail oriented environment.

Customer Notifications:

• Manage and investigate customer notifications (CNs) to resolve quality issues.
• Collaborate with cross-functional teams (manufacturing, engineering, customer service) to identify root causes and implement corrective actions.
• Ensure timely communication and follow-up with customers regarding notification status and resolution.
• Maintain accurate records and documentation for all customer notifications.

Quality Inspections:

• Conduct receiving inspections and in-process inspections to verify product conformity to specifications.
• Use measurement tools and equipment to ensure compliance with quality standards.
• Document inspection results and communicate findings to relevant departments.
• Identify and report non-conformances, supporting corrective and preventive action processes.
  

Baba Project:

• Support the Baba Project by ensuring quality standards are met throughout all project phases.
• Assist in monitoring and reporting on quality-related activities within the project scope.
• Collaborate on process improvements and ensure compliance with project requirements.
• Provide feedback and recommendations to enhance project quality outcomes.

Nice to Have: Familiarity with Audits

Required Skills

• Strong experience in Microsoft Office, particularly Excel and Outlook.
• Candidates must be highly computer savvy.

Education: Associate's in science or engineering

Experience: 0.5 years of experience in Quality

No interviews will be completed for this role; the candidate will be hired based on the resume

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Microsoft Office, Quality inspection