Customer Care Coordinator

Date Posted: 09/25/2025

Hiring Organization: Rose International

Position Number: 489078

Industry: Manufacturing

Job Title: Customer Care Coordinator

Job Location: Cary, NC, USA, 27511

Work Model: Hybrid

Work Model Details: Mon-Fri or weekdays with a weekend shift.

Shift: 2nd shift, 3:00 PM-12:00 PM Eastern Time

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate ($): 33.65

Max Hourly Rate ($): 33.65

Must Have Skills/Attributes: Customer Service, Medical device, MS Excel, Multitask, SAP

Experience Desired: Support with service engineers and strategic partners (5+ yrs); Proficiency in Excel (5+ yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

Note:

o Remote position, Cary, NC area candidates

o will have to attend Initial 6 weeks of training onsite, then remote

Education:

• A bachelor’s degree or equivalent experience.

Must-Have Skills:

• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)

• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences

• Strong organizational and time management skills with exceptional attention to detail is required

• Reliable Internet capabilities required

• 15% Travel annually for continuous training & education

• Critical thinking

• Active listening

• Communication, clear and proficiently in English.

• Empathy and understanding of customer needs

• Conflict resolution

Preferred:

• Customer facing experience is preferred

• Experience in medical device or healthcare environment preferred

• Knowledge of SAP is preferred but not required

Abilities:

• Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity

• Ability to support complex projects and determine the critical path to improve timely performance is essential

• Ability to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues

• Self-starter, self-motivated, high level of initiative, embraces an ownership culture

Summary:

• Apply now for the position of Customer Service Coordinator in our Customer Care Team in Cary, NC. This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.

Your role:

• You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.

• You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.

• You own customer communications E2E for all service events.

• You navigate complex discussions with customers when scheduling appointments.

• You manage and apply prioritization logic that aligns with customer commitments.

• You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.

• You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.

• You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.