Customer Care Consultant

Skyline Elite , a growing sales and marketing firm specializing in AT&T’s mobile services in Fort Myers, is expanding its sales team with a Customer Care Consultant. The Customer Care Consultant delivers helpful post-enrollment guidance and dependable support for local households with AT&T mobile solutions. In this sales role, the Customer Care Consultant supports long-term retention and helps fuel continued sales success.

As a Customer Care Consultant, you’ll engage with customers to optimize their AT&T mobile solutions, offering expert guidance on smartphones and data plans. Your focus on sales support will ensure customers feel confident in their choices, while your warm, consultative approach builds trust and loyalty. By providing ongoing support, the Customer Care Consultant helps every customer maintain the perfect AT&T wireless solution.

Responsibilities of the Customer Care Consultant

• Meet AT&T customers to assess mobile needs and recommend smartphones and unlimited plans that support sales and retention.
• Drive upgrade sales by demonstrating new device capabilities and explaining how AT&T unlimited data enhances daily use.
• Simplify trade‑in eligibility and device protection benefits to remove friction from the sales decision.
• Process mobile plan changes, line additions, and account updates with accuracy to support a clean sales flow.
• Track customer retention trends to refine in‑person engagement and prevent mobile service cancellations.
• Align consultation activity with sales goals, consistently meeting upgrade and retention targets.

Qualifications of the Customer Care Consultant

• High school diploma or GED preferred.
• Experience in customer care or sales is a plus.
• Comfortable working toward daily upgrade, protection, and retention sales targets.
• Skilled at simplifying AT&T plan choices so customers can make confident decisions.
• Able to learn new AT&T promotions, device launches, and plan updates quickly.