Customer Care Business Specialists
Atrium Staffing
College Station, TX
Salary/Hourly Rate:
$16/hr - $17/hr
Position Overview:
As Customer Care Business Specialists, you will serve as a trusted partner to B2B customers, ensuring every interaction is efficient, professional, and solution-driven. You will support customers across beverage, industrial, and medical gas services while collaborating closely with Retail Managers, Vendors, Key Account Managers, and business owners. This role is ideal for someone who is relationship-oriented, proactive, and passionate about delivering an elevated customer experience. Candidates with hospitality backgrounds often excel, as skills like empathy, communication, multitasking, and problem-solving translate seamlessly into this role.
Responsibilities of the Customer Care Business Specialists:
- Deliver a consistently exceptional customer experience via phone, email, and chat.
- Act as a customer advocate, ensuring questions and concerns are resolved accurately, efficiently, and with strong follow-through.
- Support customers with account inquiries, order updates, product questions, and technical assistance related to the website and dashboards.
- Collaborate with internal teams to ensure seamless service delivery, timely issue resolution, and clear communication to the customer.
- Conduct outbound calls to onboard and support new customers as needed.
- Identify recurring trends and opportunities to improve workflows, reduce friction, and elevate the overall customer journey.
- Multitask effectively in a fast-paced, high-volume environment while maintaining attention to detail and accurate documentation.
- Escalate complex issues appropriately while maintaining ownership through resolution.
- 5+ years of customer service, call center, or customer-facing experience is preferred.
- Hospitality or retail experience is highly valued and strongly transferable.
- Strong data entry and system navigation skills.
- Outgoing, empathetic, and customer-focused with a sense of urgency.
- Passion for creating positive, lasting customer experiences.
- Associate's degree is preferred.
- 5% annualized bonus.
- Full benefits package and 401(K).
- Hybrid work flexibility.
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 160259
About the Company
Atrium Staffing
Founded in 1995, Atrium is a privately held, woman-owned staffing and recruitment firm. Our mission is to find people jobs they love and create custom staffing and contingent workforce solutions for our clients’ toughest business challenges. We remain dedicated to our founding Applicant-Centric philosophy, the personalized service we offer to every client and the importance of hiring talented, hard-working internal staff who embody our core values every day! Everyone we place and every problem we solve is made that much more rewarding by the motivated, engaging people that make up our team.
Our Staffing Specialities include:
Administrative Support
Since 1995, we’ve found thousands of Executive Assistants, Receptionists, Administrative Assistants, Data Entry Professionals, Office Managers and Paralegals jobs that they love. With that much experience, you can rest assured our Recruiters will find you the right job, faster. Whether you are looking for ongoing, temporary work or a fulfilling full-time job, we work with some of the most coveted companies in the world.
Creative & Marketing
Our creative recruitment team has one goal; getting you the job you want and deserve. Whether you’re a Digital Creative, Front End Developer, Graphic Designer, Digital Marketing, Copywriter, UX Strategist or Art Director, we have the industry connections and expertise to match you with the right position. If you are a creative professional looking for an agency advocate, contact us and get started now.
Customer Experience
Our Customer Experience opportunities include job openings at the hottest companies in your area – from e-commerce, to on-demand transportation services, to the rapidly-growing meal delivery industry. Our candidates love working one-on-one with our Customer Experience Recruiters and gaining access to these cutting-edge customer service hubs. Our jobs range from Brand Ambassador to Client Retention Specialist and Live Chat Representative.
Fashion & Lifestyle
Our employment agency partners with the most in-demand brands and fashion houses in the world placing freelance and full-time talent. Whether you’re an intern trying to take the leap to employee or a fashion veteran looking to make a calculated move, we have the industry connections to get you there. Our Recruiters are Designers, Buyers and Merchandisers themselves who guide candidates through the interview process, review their portfolios and truly get to know them. We’re thorough because we want to ensure that, in the end, all of our placements are a perfect fit. No pun intended.
Finance & Accounting
Atrium is a staffing agency that represents the best finance and accounting professionals in today’s market, from entry-level Payroll Associates and Accountants, to Controllers and CFOs, who are eager for their next opportunity. Our expert Recruiters leverage their unparalleled industry experience and deep-rooted relationships with their clients, gaining you access to the top temp, temp to hire and direct hire opportunities.
Human Resources
We understand human resources because we ARE human resources. Our HR recruitment team is actively placing Benefits Specialists, HR Managers, HR Directors, HR Generalists, HR Coordinators and other Human Resource Professionals every day in jobs they love. Whether you are a recent graduate looking to break into the industry, or a seasoned HR vet, we have the connections and experience to take your career to the next level.
Real Estate
We are matching qualified Property Managers, Property Assistants, Lease Administrators, Facilities Managers, Tenant Services Coordinators and other real estate and property management professionals with temp, temp to hire and direct hire jobs every day. Our recruitment firm’s dedication to quality allows us to deliver the highest levels of service to candidates in the commercial, retail and residential real estate professions.
Scientific
At our employment agency, we find excitement in connecting talented scientific professionals with outstanding companies across the United States. Jobs can be temporary for employees to gain valuable industry experience or long-term roles that will develop or even change an employee’s career path. Much of the thrill we get out of helping someone launch or advance their career comes from the fact that our Scientific Recruiters are industry professionals. Why wouldn’t you want chemists, lab techs and compounders making the match for you?
Supply Chain & Operations
In an industry that’s so rapidly changing like Supply Chain & Operations, you need an experienced team of Recruiters that understands the nuances involved in your job search. Whether you are looking for a new opportunity as a Director of Procurement, a Manager of Supply Chain or Plant Manager – we have long-standing relationships with top firms across the nation.