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Customer Account Specialist

PEAK Technical Staffing

Miami, FL

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JOB DETAILS
SKILLS
Aerospace and Defense, Americans with Disabilities Act (ADA), Artificial Intelligence (AI), Aviation Industry, Customer Relations, Customer Satisfaction, Customer Support/Service, Diversity, Flexible Spending Accounts, Inside Sales, Process Improvement, Relationship Management, Repair Orders, Sales Management, Supply Chain Operations, United States Citizen
LOCATION
Miami, FL
POSTED
3 days ago

#LI-Skilled-01

Job Summary

Join our team in Miami, FL, a vibrant city known for its diverse culture, beautiful beaches, and thriving business environment. We are seeking a dedicated professional to provide exceptional customer service and support, acting as the main point of contact for a group of assigned accounts. This role is crucial for driving customer satisfaction and managing all customer-facing activities.

Responsibilities

  • Manage aftermarket customer accounts, including quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, and resolution/relationship management.
  • Collaborate with Supply Chain, Operations, Quality, and Trade Compliance teams to ensure customer requirements and commitments are met.
  • Participate in process improvement initiatives with the assigned customer base.
  • Maintain, execute, and train on documented standard work.

Qualifications

  • Preferred: Bachelor's Degree or equivalent experience.
  • 2 years of experience in MRO, Customer Service/Inside Sales, Aerospace/Aviation Aftermarket, or a combination thereof.
  • Must be a U.S. person: U.S. citizen or permanent U.S. resident.
Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

About the Company

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PEAK Technical Staffing

For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
http://www.peaktechnical.com