Customer Account Representative

We need a Customer Account Representative to manage and grow client relationships in Tempe, AZ. This customer-facing role balances new sales with retention strategies to expand revenue and reduce churn. Prepare to manage assigned accounts while upselling Quantum Fiber services and implementing growth plans that increase value.

Upon joining Elite Executives , you become part of a purpose-driven environment where both personal growth and team success take center stage. We believe leadership starts with listening, so the voice of every Customer Account Representative matters regardless of experience. Here, collaboration is the key to continued growth.

Customer Account Representative Core Functions

• Serve as primary customer-facing contact for assigned Quantum Fiber accounts.

• Present Quantum Fiber upgrades and upsell opportunities to grow accounts.

• Retain clients through proactive outreach and service optimization.

• Develop account plans to increase ARPU and reduce churn.

• Coordinate activations, renewals, and escalations with internal teams.

• Track account health and report on retention and growth metrics.

• Build long-term relationships and identify cross-sell opportunities.

• Lead quarterly business reviews and strategic planning with clients.

Customer Account Representative Key Qualifications

• Previous Entry Level Account Manager or relevant customer-facing experience is a plus.

• Proven record of client retention and revenue growth.

• Strong relationship-building and consultative selling skills.

• Strategic thinker with CRM and reporting proficiency.

• Comfortable with commission and retention-based incentives.

• Excellent negotiation and problem-solving abilities.

• Tempe-based and able to manage a local client portfolio.