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Customer Account Manager

Jobot

Middleton, MA

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JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
CNC (Computerized Numerical Control) Systems, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Electronics, Flexible Spending Accounts, Identify Issues, Lean Manufacturing, Legal, Life Insurance, Manufacturing, Metal Manufacturing, Multitasking, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pricing, Problem Solving Skills, Procurement Management, Project Execution, Project/Program Coordination, Purchasing/Procurement, Sales Management, Software Upgrades, Technical Drawing, Telecommunications, Time Management, Transaction Processing/Management, Welding
LOCATION
Middleton, MA
POSTED
3 days ago
Customer Account Manager needed for a client of ours in the manufacturing/metals industry!

This Jobot Job is hosted by: Kyle Beard
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $30 per hour

A bit about us:

We are a well-established, family-owned precision metal fabrication company located north of Boston with over 50 years of industry experience. Our team specializes in high-quality sheet metal solutions including laser cutting, CNC machining, welding, finishing, and full assembly services.

We serve a diverse client base across industries such as medical, electronics, telecommunications, and advanced manufacturing, partnering closely with customers to deliver precision components and sub-assemblies on time and to exact specifications.

Why join us?

Health, Dental, Vision, & Life Insurance
401(k) with dollar for dollar company match (up to 3%)
9 Paid holidays and accrued PTO
Year End Bonus
Short Term & Long Term Disability
Flexible Spending Account
Direct Deposit - Weekly
Hourly role with overtime available

Job Details

The Customer Account Manager (CAM) develops and maintains relationships with current and potential customer accounts. The CAM is the first contact for resolving customer issues/problems, assisting our customers by researching and making recommendations for potential product enhancements or modifications to increase sales or reduce costs. CAMs preparate sales forecasts, quotes, and enter orders into our ERP system. Responsibilities include customer negotiations and attendance at all customer meetings, both off-site and on-site, as needed.

Qualifications & Skills:
REQUIRED EDUCATION AND EXPERIENCE:
  • Interact and communicate daily with assigned customers on contractual and transactional business lines
  • Process customer orders via ERP Processing (Quoting, Order Entry, RMA, Purchasing, Job Management, Job Costing, Inquiries)
  • Coordinate daily with internal personnel in manufacturing, operations, and quality to ensure SMI delivers on all customer requirements
  • Incorporate business goals to achieve sales growth and deliver a high level of customer service
  • Understand the manufacturing process that transforms raw material to finished products
  • Provide customer support with pricing, expediting open orders, problem solving, communicating lead times, and schedule changes
  • Participate in training, kaizen events, and system upgrades
  • Experience with lean manufacturing and Six Sigma principles

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:
  • Strong interpersonal and communication skills
  • Self-starter, competitive and able to work independently and as part of a team
  • Detail-oriented, organized, able to multi-task
  • Demonstrated skills in problem solving/conflict resolution and negotiation
  • Ability to read drawings and customer CAD files, and understand/interpret customer specifications
  • Understanding of raw materials/alloys & finishing requirements
  • Proficient in Microsoft Office
  • 3-5 years relevant Precision Sheet Metal industry experience ideal, ERP experience a plus

Why Work at Salem Metal?
  • Core values of Safety, Quality, Integrity, Accountability, Collaboration, and Continuous Improvement
  • Day shift working hours (7AM-3:30PM M-F) with overtime available, Part time, Full time, hybrid & remote flexible positions depending on business function
  • Air-conditioned, new, custom-built state-of-the art facility.
  • A caring, people-centered environment, with company leadership on site daily.
  • Opportunity to grow as our company grows. Your contributions make a difference!
  • Quality equipment, machinery, and tools to work with. Build your skills and learn from experts in their chosen field.
  • Company celebrations, recognition events, annual bonus – people are what make the difference on our team.


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com