Curative Specialist I

Our Client, a Mortgage and Real Estate Services company, is looking for a Curative Specialist I for their Anaheim, CA location.
 
Responsibilities:

• Handles internal and external inquiries related to moderately complex processes and transactions.
• Monitors messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex.
• Coordinates the preparation for certain Title documents, primarily affidavits.
• Review and collection of all required documentation and required forms for closing.
• Acts as liaison between internal and external parties to ensure requests are effectively resolved.
• Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures.
• Works with internal and external parties to effectively resolve issues.
• Follows up on any delays in inquiry answers and updates the status in the systems.
• Maintains a high level of customer service through proactive communication with internal and external customers and business partners.
• Updates management on trends, issues or problems that may impact the business or clients.
• Communicates any requirements to clients and exercises good judgment in the enforcement or exception to policies.
• Works at enhancing the quality of customer service for the benefit of the company and the customer.
• Performs other duties as assigned by management.

• Lien clearing and title resolution experience
• Computer proficiency including high comfort with Microsoft office products
• Strong analytical and judgment skills
• Previous Curative experience including strong knowledge of title and mortgage documents
• Excellent professional written and verbal communication skills
• Proven track record of strong quality and productivity
• Demonstrated flexibility and adaptability to changing tasks, organization, and self-motivation
• Ability to work in a fast-paced, high volume environment, while maintaining attention to detail
• Must be able to work quickly and independently
• Demonstrated Customer Service skills
• Minimum 2 years title company experience
• Experience in a multi-state operation
• Ability to multitask
• Commitment to teamwork
• Strong ability to provide information and direction to production associates
• Ability to proactively and accurately identify and resolve problems
• Excellent interpersonal skills

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.