CSR
Vanguard Temporaries, Inc.
Ridgefield, CT
Serves customers by providing product and service information; resolving product and service problems.
Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
About the Company
Vanguard Temporaries, Inc.
For more than 45 years, Vanguard has provided reliable, hands-on recruiting services to the entertainment, finance, banking, media, advertising industries and more. Founded in New York City in 1970, Vanguard provides staffing services throughout the Tri-State area. As accounting and finance, administrative clerical and freelance creative graphic design recruiters, we understand the importance of working together as a team in all aspects of our business. And we communicate openly with staff, clients, and the people that we place. Why Vanguard? We’re a full-services staffing solutions provider. Knowledgeable staff to update employees and clients on industry changes, legal issues, and company information Around-the-clock availability to answer any questions or address concerns. Tenured internal staff operates like a family. We are honest, we care, we are knowledgeable, and we are good at what we do. All of our management are accessible and hands-on members of the team.