Credit Union Contact Center Associate (Bilingual Spanish and English)
Sparks Group
Washington, DC
Sparks Group has partnered with a financial services organization, together we are seeking a (Bilingual Spanish and English) Member Contact Associate to support inbound and outbound member communications, resolve account inquiries, and provide exceptional service across multiple digital and phone channels. This role is ideal for customer-focused professionals who thrive in fast-paced environments and enjoy problem-solving and member engagement.
Responsibilities:
- Handle incoming calls and web engagements promptly and professionally.
- Respond to inquiries and provide accurate, comprehensive information to members.
- Process member requests and resolve issues using available systems and tools.
- Research the root cause of member concerns and provide effective solutions.
- Identify cross-sell opportunities and guide members toward relevant products and services.
- Route members to the appropriate internal departments when needed.
- Conduct outgoing and follow-up calls, including returning missed calls and voicemail messages.
- Stay up to date on organizational products, services, promotions, and procedures.
- Educate members on features, benefits, and current campaigns.
- Meet and maintain individual and team performance and customer satisfaction goals.
- Assist management with ongoing projects as assigned.
- Serve as back-up for wire operations and digital support functions.
Qualifications/Background Profile:
- High school diploma or GED required; college education preferred.
- Fluency in Spanish and English (verbal and written).
- Strong communication, writing, and customer service skills.
- Proficiency with Microsoft Office and the ability to work across multiple systems.
- Previous experience in banking, credit unions, call centers, or telemarketing preferred.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to multitask and perform effectively in a high-volume, fast-paced setting.
- Proactive, team-oriented, and detail-focused.
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This job is Hybrid Remote.
Pay Range: Hourly $21.00 to $26.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
About the Company
Sparks Group
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.