Credit Union Branch Teller Supervisor

Sparks Group is seeking an experienced and dependable Branch Teller Supervisor to support a well-established, mission-driven credit union. This role oversees daily teller line operations, ensuring efficient, accurate, and member-focused service. The Branch Teller Supervisor provides leadership, coaching, and operational oversight while maintaining compliance with all internal policies, accounting standards, and federal regulations.

In addition to a supportive, community-focused culture, this position offers the rare benefit of a consistently stable Monday–Friday schedule—providing dependable work-life balance without evenings or weekends. This is an excellent opportunity to join a collaborative environment where your expertise is valued, and your schedule supports both professional success and personal well-being.

• Supervise and support teller staff in daily operations, including scheduling, training, coaching, and performance management.
• Ensure the teller line is prepared to open daily and that all equipment is functioning properly.
• Ensure all branch transactions balance at the end of each business day; assist staff in resolving discrepancies and authorize adjustments.
• Train new tellers and provide ongoing professional development and mentoring.
• Maintain compliance with all credit union policies, procedures, and federal regulations (including BSA, Reg CC, and Reg E).
• Support and instruct staff in proper reporting and recordkeeping for Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs).
• Handle complex or escalated member transactions with a high level of professionalism and service.
• Conduct cash audits, vault balancing, and teller drawer verifications.
• Manage currency and coin levels; oversee ordering, receiving, and tracking branch cash needs.
• Maintain accurate logs and supporting records for cash handling, deposits, and reconciliations.
• Reconcile items such as money orders, gift cards, and savings bonds, and assist with general ledger balancing tasks.
• Assist with operational reporting, reconciliation, and administrative recordkeeping.
• Promote credit union products and services by identifying member needs and referring appropriate solutions.
• Serve as backup to the Branch Manager when needed.
• Perform additional duties as assigned.

• High School diploma required; associate degree or relevant coursework preferred.
• Previous experience in cash management, teller operations, or financial services highly preferred.
• Minimum of 3 years of teller or customer service experience, including at least 1 year in a supervisory or lead role.
• Strong knowledge of credit union or banking operations, compliance standards, and cash-handling procedures.
• Demonstrated leadership, coaching, and mentoring skills.
• Excellent communication, problem-solving, and organizational abilities.
• Experience with the Symitar (or EPISYS) core banking system is a major plus.
• High level of integrity, attention to detail, and accuracy.

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This job is In-Person.

Pay Range: Hourly $55,000.00 to $60,000.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.