Credit Risk Manager

SUMMARY

The Credit Risk Manager is responsible for monitoring, managing and maintaining the credit risk team.  The team is responsible for new customer set-up, customer updates and ongoing credit risk evaluation of customers.  The Manager oversees credit risk reviews as well as investigations and is responsible to make timely credit related recommendations and decisions as applicable.

The role will work closely with internal Credit and Collection team members and Managers, Commercial Sales and Customer First teams as necessary to review customer credit terms and credit limits as applicable.  The Manager will work with Collections management team on proper escalation of customers with payment issues. A strong customer service mindset is required for success.  The role is responsible to mitigate credit risk and minimize bad debt write-offs. 

The Credit Manager will work closely with cross-functional departments and Credit team members to coordinate daily workflow and ensure compliance with SLAs.  This role will work closely with key customers and the cross-functional teams to understand and resolve issues while adhering to established company policies and procedures. 

While other duties may be assigned, the ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

• Manage a team responsible for reviewing customer credit applications, risks and history, including reviewing credit reports, financial statements and other credit-related information for purposes of establishing credit worthiness and credit line limits up to established approval limits per credit policies and seek approval for amounts over approved limits

• Manage relations with credit reporting agencies

• Predict risks by creating credit scoring models

• Maintain the corporate credit policy and recommend changes in the credit policy to senior management

• Define credit review documentation and record retention for audit purposes

• Monitor credit granting and update processes

• Communicate and establish relationships with Field Operations and Commercial Sales Teams related to credit

• Establish SLA’s and KPI’s for credit risk evaluation processes

• Involved in reviewing the A/R portfolio to specifically identify and recommend accounts for Bad Debt reserve accrual

• Analyze historical data to spot trends and problem areas that can be communicated to Commercial and Operations; aiding efforts to improve business processes and contract negotiations

• Ability to organize and interpret data as well as communicating analytic results/recommendations

• Able to manage multiple tasks simultaneously to completion with sound business judgment

• Ability to provide constructive feedback to team members

• Assist in internal and external SOX audit support as needed

• Protect the corporation from unexpected losses and increase profitability by writing policies and procedures for credit risk function.

• Ensure department compliance with all internal audit and SOX controls related to Credit Risk.

• Update and maintain SOPs and other documentation as it relates to credit risk function.

• Participate as an SME on cross organizational projects (process and technology)

• Leading initiatives to automate, standardize and integrate credit scoring systems and credit application process working with cross-functional teams

• Serve as a change leader for process improvement and implementation of best practices

• Special project as assigned.

• Some travel may be required

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibility for a team of up to 5 credit analysts and credit administrators

WORKWEEK

The regular workweek is forty hours, however, requirements of the position may warrant extended work hours. Associate must be available to work Saturdays.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Minimum BBA/BS degree in Business related field preferred, or equivalent experience in lieu of degree

• Minimum of five years relevant, applicable and transferable experience in a corporate and/or Shared Services environment or equivalent

• Able to read and interpret complex financial statements

• Able to read and interpret complex contractual agreements

• Knowledge of transactional processes and systems

• Strong analytical capabilities and attention to detail

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Excellent communicator with all levels of organization

• Exceptional interpersonal and customer service skills

• Excellent negotiation & problem-solving skills

• Ability to handle confidential and sensitive information

• Exposure to AS400 accounts receivable systems or large ERP

• NACM CBA, CBF  or CCE designation desirable 

• Strong working knowledge of Microsoft Excel, Word and Outlook

• Demonstrated ability to analyze financial statements and conduct credit investigations

• Prior experience with UCC filings and personal guarantees

• Understanding of credit reporting agencies

• Ability to lead, train and develop credit analysts

• Proven track record building customer relationships driving growth

• Demonstrated success improving customer and employee satisfaction

• Demonstrated ability to lead cross-functionally to institutionalize process and improve performance

• General understanding of business law, economics, and bankruptcy

Core Competencies:

• Customer Service Mentality; ability to build collaborative relationships with customers and internal business partners (Finance, Commercial, Accounting)

• Leads by example

• Clear and concise communication skills

• Self-starter

• High Level of Accountability

• Organization-wide Perspective

• Results Orientation

• Financial Business Acumen

• Conceptual Thinking

• Process Improvement Mindset 

• GAAP Accounting Knowledge

CERTIFICATES, LICENSES & REGISTRATION

Is legally able to work in the United States.

PHYSICAL DEMANDS

• While performing the duties of this job, the associate is regularly required to talk, hear, stand, walk and use hands to finger, handle or feel objects, tools or controls.

• The associate frequently is required to reach with hands and arms.

• The associate is frequently required to sit and occasionally required to climb or balance; and stoop, kneel and crouch.

• The associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include reading vision for computer monitor and hard copy print.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is occasionally exposed to airborne particles. The noise level in the work environment varies from quiet to moderate.