Credit Card Specialist
Dickinson Financial Corporation
Kansas City, MO
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JOB DETAILS
SALARY
LOCATION
Kansas City, MO
POSTED
25 days ago
The Credit Card Specialist I plays a vital role in the credit card operations of the organization. This entry-level position requires a keen eye for detail, excellent customer service skills, and a strong willingness to learn and grow in the field of credit card management. As a Credit Card Specialist I, you will support various credit card processes, assist customers with inquiries, and ensure compliance with industry regulations.
Responsibilities
+ Answering incoming phones calls and responding to written correspondence.
+ Researching outages on General Ledger accounts used by the department.
+ Performing balance transfers per customer requests.
+ Monitoring daily reports including foreign transaction report, Activity on accounts. blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report.
+ Completing the Daily settlement reports with Fidelity Information Systems.
+ Posting payments and adjustments to the credit cards.
+ Responding to LiveCycle tickets.
+ Checking the mail from customers and branches.
+ Maintaining the credit card logs.
+ Performing maintenance on customer credit card accounts.
+ Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications.
+ Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval).
+ Researching Bankruptcy notices and marking accounts as such in FIS.
+ Completing the FIN/CEN reports for the Compliance department.
+ Input new card to FIS for issue to customer.
+ Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success.
+ Maintains client information in complete confidence.
+ Completes other specified duties as assigned.
+ Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.
Compensation & Benefits HR Use Only
The Credit Card Spec I position pays a minimum of $18.00 per hour.
Full‐time associates are eligible for our benefits package:
+ Medical
+ Dental
+ Vision
+ 401(k) plan
+ Company paid life insurance
+ Short and Long-term disability insurance
+ Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
Skills
+ Must work well in a fast-paced environment.
+ Must be able to multi-task to meet deadlines.
+ Must show strong initiative.
+ Must be able to prioritize workload independently.
+ Possess good organizational skills.
+ Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner always.
+ Must have strong familiarity and working knowledge of MS Excel software.
Education & Experience
+ High school diploma or equivalent, required.
+ 3 years of experience in banking operations, required.
+ Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards.
Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.
Equal Opportunity Employer/Disabled/Veterans
Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email humanresources@dfckc.com
About the Company
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