Corporate IT Support Analyst I

Teijin Automotive Technologies is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies. Teijin Automotive offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing company in North America and internationally.

Essential Job Functions:

• Active Directory and Microsoft Entra ID (Azure AD) user account management. Maintain and update user accounts, computers, and printers.
• Installing, configuring, and administering Microsoft Windows 10/11 Professional and Windows Server environments.
• Setup, change, and terminate user Microsoft 365/Exchange Online email accounts and manage Teams configurations.
• Create and triage incoming service desk tickets using modern ticketing systems (ServiceNow, Jira Service Management, or similar).
• Maintain onsite and cloud-based phone systems (VoIP, Microsoft Teams Phone, etc.) including resetting voicemail passwords and user configurations.
• Provide client-side support by troubleshooting and resolving Help Desk tickets for users across corporate and remote locations. Document all actions taken to resolve issues.
• Responsible for creating IT process documentation, knowledge base articles, and team training materials.
• Responsible for ensuring that customer service standards and SLA requirements are met.
• Configure, deploy, and track desktop computers, laptops, tablets, printers, monitors, and other IT equipment for office staff.
• Perform routine maintenance and administrative tasks including printer maintenance, hardware upgrades, and peripheral troubleshooting.
• Support cloud services including Microsoft 365, OneDrive, SharePoint, and other SaaS applications.
• Assist with cybersecurity protocols including password resets, MFA setup, and basic security compliance.
• Ability to work weekends occasionally and participate in on-call rotation as needed.
• Ability to keep work areas clean and organized.
• This is an on-site role with up to 25% travel required.

Qualifications for External Candidates:

Minimal experience required, with willingness to learn and demonstrate competency in:

• Technical Support; Remote Support; Desktop Support
• Windows Server / Active Directory / Microsoft Entra ID (Azure AD)
• Windows 10/11 and Microsoft 365 administration
• Basic Networking concepts (TCP/IP, DNS, DHCP)
• VoIP and modern phone system support
• Hardware break/fix and troubleshooting

Knowledge and experience with:

• Active Directory, Microsoft 365/Exchange Online, cloud services
• VMware or Hyper-V virtualization environments
• LAN/WAN basics, hardware and software troubleshooting
• Basic troubleshooting of network switches and wireless access points
• Strong analytical and problem-solving skills
• Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy
• Ability to communicate professionally and effectively internally and externally in a team environment
• Ability to lift 50 lbs. and stand/walk for extended periods when necessary

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certifications
• Experience with remote support tools (TeamViewer, AnyDesk, Remote Desktop)
• Familiarity with ITIL frameworks and best practices
• Customer service experience in a professional environment