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Corporate Aftermarket Support Specialist – Service & Parts Operations

WMH

Charlotte, NC

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JOB DETAILS
LOCATION
Charlotte, NC
POSTED
30+ days ago

Description



Location: Charlotte, NC (WMH Corporate Headquarters)
Division: Aftermarket | Service Operations | Customer Support

You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.


WMH is growing — and so is the complexity of our aftermarket operations.

As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams.

This role isn’t reactive support.
It’s operational leverage.

What You’ll Own


1️ Aftermarket & Customer Support
  • Serve as a primary corporate support resource for branches, technicians, and customers
  • Troubleshoot parts, service, warranty, and equipment-related inquiries
  • Coordinate escalations, documentation, and OEM portal activity
  • Support Linde and other OEM programs, compliance, and policies

  • Partner with Service Managers, Parts Teams, and Regional Leaders
  • Track work orders, parts availability, backorders, and ETAs
  • Support PM programs, service scheduling, quoting, and contract maintenance
  • Monitor fleet health, uptime, and preventative maintenance compliance

  • Support standardization across service, parts, and warranty workflows
  • Assist with KPI tracking, reporting, and operational improvements
  • Coordinate technician onboarding and OEM training schedules
  • Track EHS, OSHA, and safety compliance in partnership with corporate leadership
  • OEM / Dealer Portals
  • Service CRM & Fleet Databases
  • Parts Ordering & Warranty Platforms
  • Internal reporting and operational tools
(We train you — experience matters more than perfection.)

Who Thrives in This Role


  • Experience in material handling, industrial equipment, dealership, or aftermarket operations
  • Familiarity with service, parts, warranty, or technical support environments
  • Strong communication skills — you translate complexity into clarity
  • Organized, detail-driven, and calm under pressure
  • Comfortable juggling multiple priorities across teams
  • Naturally proactive — you see issues before they become problems

This position gives you visibility across:
  • Service
  • Parts
  • Warranty
  • OEM relationships
  • Regional & corporate leadership
Many WMH leaders started in roles like this.

Future paths include:
  • Corporate Aftermarket Coordinator
  • Parts or Service Management
  • Warranty or OEM Program Leadership
  • Operations & Regional Leadership

What WMH Offers


  • Competitive pay with performance upside
  • Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
  • OEM certifications & systems training
  • Leadership development & mentorship
  • A culture that values clarity, accountability, and growth
Final Note
If you like being the person who:
  • Connects teams
  • Solves problems
  • Keeps operations running smoothly
…and you want to grow inside a company that’s building for the long term —

This role was built for you.

Explore careers at WMH Solutions:
https://wmhsolutions.pinpointhq.com

About the Company

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WMH