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Corporate Aftermarket Support Specialist (Entry–Mid Level Growth Role)

WMH

Charlotte, North Carolina

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JOB DETAILS
LOCATION
Charlotte, North Carolina
POSTED
30+ days ago

Description



Forklifts | Material Handling | Operations Support | Parts & Service | Corporate Aftermarket

Location: WMH Corporate HQ – Charlotte, NC
Division: Aftermarket | Operations Support | Customer Experience
Level: Entry–Mid Level | High-Growth Track

Join WMH — Where Aftermarket Excellence Meets Industry Innovation  

At WMH, we don’t hire for today — we hire for who you can become.

This Corporate Aftermarket Support Specialist role is a career-launch opportunity for driven, detail-oriented professionals looking to break into corporate aftermarket operations with real visibility, hands-on experience, and a clear path to advancement.

If you love:
  • Fast-paced operations
  • Being the go-to problem solver
  • Working across service, parts, technicians & customers
  • And growing into leadership…
This role was built for you.

️ This role is designed for entry to mid-level professionals. Highly seasoned aftermarket managers or senior-level veterans may find this role below their experience level.

Your Mission


You are the corporate connector that keeps WMH’s aftermarket engine running smoothly across:
  • Branches
  • Technicians
  • Parts & Service Teams
  • OEMs
  • Customers
You bring clarity, coordination, and consistency to everything aftermarket.

️ What You’ll Do

Customer & Dealer Support (High Priority)
  • Provide high-level parts & service support for WMH branches and customers
  • Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
  • Assist with equipment records, repair coordination, and customer communication
  • Support Linde/other OEM programs, portals, policies & compliance

Service & Parts Coordination
  • Work closely with Service Managers, Parts Teams, & Regional Directors
  • Track open work orders, parts shortages, backorders, and ETA updates
  • Support quoting, job scheduling, PM program coordination & contract maintenance
  • Monitor fleet health, PM compliance, and equipment uptime

Aftermarket Process Optimization
  • Standardize best practices across Service, Parts, Warranty, & Support
  • Help with reporting, KPI tracking, and operational improvement
  • Support corporate initiatives: safety, productivity, efficiency, & customer experience

Safety, Compliance & Technician Training Support 
  • Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
  • Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
  • New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
  • Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.

Systems You’ll Learn
Systems & Data Management
  •  Dealer/OEM Portals
  •  Fleet Database
  •  Service CRM
  •  Parts Ordering Platforms
  •  Warranty Management Systems
 You’ll become a corporate systems specialist. 

What You Bring (Your Strengths)


Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
Knowledge of parts, service, warranty, or technical support
Strong customer service and communication skills
Ability to coordinate multiple moving parts under pressure
Tech-savvy — systems, databases, reporting & process tracking
Problem-solver mindset — you see roadblocks and create solutions
Organized, detail-focused, reliable


Why THIS Role Matters
This role is the bridge between:
  • Technicians
  • Branches
  • Corporate
  • OEMs
  • Customers

 You directly influence:
  Equipment uptime
  Customer satisfaction
  Technician success
  Aftermarket growth 

What WMH Offers You


Competitive Pay + Performance Opportunities
  • We reward expertise, performance, and growth — not just tenure. 
Premium Full Benefits Package
  • Medical, Dental, Vision
  • Life insurance & AD&D
  • HSA & PPO options
  • Company-paid benefits

Real Career Advancement
 Aftermarket is one of our fastest-growing divisions. Growth paths include: 
              Corporate Aftermarket Coordinator
              Parts Manager
              Service Manager
              Warranty Specialist
              OEM Programs Specialist
              Operations Leader

Training & Development
  • OEM certifications
  • WMH leadership training
  • Systems Mastery training
  • Corporate & Regional Mentorship 

Culture That Wins
At WMH, you’re not a number — you're a difference-maker. 
 
We believe in:
  Ownership
  Integrity
  Initiative
  Growth
  Excellence
  Teamwork

We win together. We grow together. We protect our people. 

WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.

Why WMH?
  • Exclusive Linde Material Handling partnership
  • Industry-leading automation & fleet tech
  • Leadership development at every level
  • Top-tier pay + long-term stability
  • Culture built on innovation, accountability & growth

This isn’t a parking spot.
This is a launchpad.

If you’re ready to:
  Stop watching growth
  Start building it
  And shape the future of aftermarket operations…

About the Company

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WMH