Core Programmer Analyst I
Kitsap Credit Union
Bremerton, WA
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
2nd Level Support, Analysis Skills, Banking Services, Best Practices, Communication Skills, Computer Firmware, Computer Programming, Credit Union, Data Quality, Disaster Recovery, Documentation, Hardware Installation, Homeless Services, Identify Issues, Industry Standards, Information Technology & Information Systems, Microsoft Office, On Call, Operational Strategy, Operations Management, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Requirements Management, Software Installation, Systems Administration/Management, Systems Maintenance, Technical Support, Volunteer Experience, Writing Skills
ADDITIONAL COMPENSATION
see description
LOCATION
Bremerton, WA
POSTED
30+ days ago
About Us
Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About the Role
Kitsap Credit Union is in search of a Core Programmer Analyst I. This position serves as a subject matter expert on the Symitar core banking platform to include analyzing the day-to-day operations, maintenance, and providing technical support. It will include programming various jobs on the core banking platform.
Quick Facts
Reports to: IT Operations Manager
Employment Type: Exempt, Salaried, Full-time, Hybrid
Salary Range: $81,170.08 - $94,332.24 depending on experience
Bonus Target: 8% potential incentive of base pay
Grade: 11BC
Industry: Banking
Job Functions: Information Technology (IT), Programming, IT Analytics
Principal Accountabilities
* Create, modify, update system jobs, schedules, reports, and procedures to comply with all operational solutions.
* Monitor core databases for data quality, efficiency, reliability, and performance. Recommend potential enhancements in process or performance.
* Research and implement new solutions from the core provider that are requested by management.
* Test and install all software releases and install all hardware/firmware updates required.
* Support projects to enhance, upgrade of core banking environment and third-party applications. Demonstrate service excellence in delivering successful solutions, including helping define requirements, application deployment, implementing best practices, supporting testing efforts, and providing documentation while working with business units.
* Track and monitor effectiveness of projects and solutions provided, adjusting as needed.
* Participate in disaster recovery planning and testing. Execute the disaster recovery plan as directed by management.
* Provide second level technical support for Core related tickets. Trend core system tickets to find resolutions to deeper issues.
* Provide 24X7 on-call system support for Information Technology and cover shifts as required on a rotation basis.
* Liaise with vendors as needed for on-going system support, upgrades, and troubleshooting.
* Maintain a high level of confidentiality about core systems and data.
Required Skills and Abilities
* Effectively communicate application problems and issues to key stakeholders including management, development teams, and end users.
* Maintain knowledge and understanding of all relevant industry standards.
* Must be proficient in the MS Office 365 Suite of software.
* Excellent verbal and written communication skills.
* Ability to articulate to stakeholders how changes in proc
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