Copier / Print Service Manager

Morris Business Solutions is the premier office technology provider in North and South Carolina. We are seeking an experienced Copier / Print Service Manager to lead and oversee our field service team responsible for maintaining and supporting office technology equipment. This role manages service technicians, ensures service level agreements are met, and maintains high customer satisfaction while driving operational efficiency. The ideal candidate has strong experience in the copier / managed print industry, leadership ability, and a deep understanding of service operations. If you have a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service, we want to hear from you. The high standards of service we provide for our clients have played a crucial role in maintaining our high rate of retention, along with gaining new business.

Qualifications/Requirements:

• Must have 5+ years of technical experience with copiers and other office equipment; Xerox and Kyocera experience required

• 2+ years in a leadership or supervisory role

• Strong knowledge of Copier, Printer and MFP technology. Technical background in networking and print connectivity

• Experience with managing a team of field service technicians and dispatch operations

• Strong communication and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

• Willingness to travel

• Meticulous documentation and record-keeping abilities

• Experience with service management software and ticketing systems including EAutomate, FM Audit, Datablaze and CEO Juice

• Valid Driver’s License

Key Responsibilities:

• Coordinate daily service schedules and dispatch operations

• Monitor service performance, response times, and customer satisfaction

• Provide technical support and escalation assistance to technicians

• Train, mentor, and develop service personnel

• Ensure technicians maintain proper certifications and product knowledge

• Work closely with parts, logistics, and administrative teams to ensure efficient service delivery

• Analyze service metrics and implement process improvements

• Manage inventory and parts usage to control service costs

• Maintain strong relationships with key customer accounts

• Assist in hiring, onboarding, and performance management of service staff

• Willingness to step in and cover service calls when needed

• Maintain company assets and vehicles including routine maintenance for the fleet
  
  

Benefits:

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401K Matching

• Life Insurance

• Paid Time Off

• Holiday Pay

• Annual Review / Raises

• Company vehicle provided

• Opportunity to earn a spot on our annual Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Scotland, Canary Island, Key West and Italy.
  
  Why work for Morris Business Solutions:

• Supportive and motivational team with a family style environment

• Competitive Salary and benefits including 401K with company match

• Be part of a forward-thinking team that values creativity and innovation

All maintenance and gas cards provided with no need for out-of-pocket expenses or waiting to be reimbursed. Company Shirts are provided at no cost. Work Laptop Provided.