Content Manager III
TalentBurst, Inc.
Austin, TX
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JOB DETAILS
SALARY
$60–$60.38 Per Hour
LOCATION
Austin, TX
POSTED
30+ days ago
6+ months
Client Location: Austin, TX, 78727
40 hours/week
Remote – Must work PST Hours
Details:
Imagine what you could do here! The people here don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Client, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join us and help us leave the world better than we found it!
Retail Engagement Marketing & Merchandising (REMM) is a diverse and multi-disciplinary organization. We are marketers, strategists, creatives, producers and program managers whose role it is to help Client Retail care for our customers and elevate our teams. We build insights, experiences and programs all in service of bringing together the very best of us to help us reach more people, grow our business, and enrich lives.
The Content Management team is critical to the success of our Retail Engagement and Marketing teams. The Content Manager will help drive the on-time delivery of assets, and act as a champion for Client standards, ensuring that all final customer-facing deliverables represent the best of us. This is an excellent opportunity to join a growing team in an exciting area of Client Retail.
Description
Your work will directly support high-visibility publishing initiatives, supporting internal engagement touchpoint leveraging the Audience Management, Client Events platforms, and Phantom (secure video streaming application). This will require a deep understanding and hands-on application of audience management setup and optimization for these critical internal communications.
You will be directly responsible for managing content for Retail Engagement, Marketing and Merchandising platforms. You will work with a team of cross-functional program managers, producers, globalization producers, creatives, product managers and publishers from the production agency.
This role demands a proactive, analytical mindset, a passion for optimization, and the ability to translate complex systems into accessible solutions. You must be comfortable with ambiguity and able to positively and proactively partner with multiple teams with limited direction.
You have the organizational skills of a project manager, the pixel-perfect eyes of a designer, the sky-high standards of a copy editor, and the ability to converse fluently with technical teams. You understand deadlines, know when to operate independently, and when to seek help from team members or managers to make the work happen. You are able to foresee potential roadblocks and conflicting priorities and mitigate them while keeping calm under pressure. The ideal candidate is a creative thinker and self-starter, a fast learner, and is comfortable operating in a fast-paced environment with quick turnarounds.
Responsibilities:
• Serving as the primary Audience Management functional expert and consultant
• Partnering with other Content Management team on day-to-day Audience Management tasks including developing robust documentation and training and processes
• Strategically owning and optimizing all day-to-day aspects of Audience Management for Client Retail content, ensuring precision, compliance, and impact across various platforms including Client Events, Phantom, Hello and Learning.
• Identifying and driving simplification initiatives for Audience Management processes, aiming for greater cross-functional team understanding, providing efficient, assistive, and timely responses to requests.
• Owning and maintaining comprehensive documentation for Audience Management processes, ensuring institutional knowledge is captured and accessible.
• Proactively addressing and resolving audience-related issues, by collaborating with IS&T and other relevant teams to propose and implement solutions (e.g., refining user access labels, initiating user group modification requests).
• Coordinating with writing, localization, retail tech, and video producers to manage timelines, handoff, and translation for UI copy and image updates across multiple platforms.
• Managing and communicating the development of project launch plans, overseeing detailed planning of go-live assets and deliverables.
• Managing task assignment to production agency publishers and validating their work, ensuring adherence to optimized processes.
• Validating each milestone from launch to takedown, maintaining brand consistency, and protecting the customer experience.
• Participating in post-release analysis to identify wins and challenges, carrying findings forward to continually improve future project deliveries and execution.
• Defining and evangelizing best practices in the content handoff process and Audience Management strategies in partnership with other teams.
• Becoming a Subject Matter Expert in Client Events platform, Phantom and Audience Management platforms providing expertise and support to partners.
Minimum Qualification
• 5-7 years of experience managing content at a global scale
• Experience with content management systems, include technical design, development and UAT cycles
• Experience using project/process management
• Experience managing assets for multiple languages and countries
• Excellent written and verbal communicator, with engaging interpersonal skills
• Familiarity with HTML, XML and CSS
• Strong attention to detail and ability to multi-task projects, priorities, schedules, and deliverables
• Must exhibit high degree of ownership and accountability
• Attention to detail and ability to multi-task projects, priorities, schedules and deliverables
• Flexibility to deal with rapidly changing, time-constrained launch schedules
• Ability to creatively solve problems
• A positive, enthusiastic attitude and a sincere willingness to learn from team members at all levels
• Library science experience is preferred
About the Company
T
TalentBurst, Inc.
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!
COMPANY SIZE
5,000 to 9,999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://www.talentburst.com/