Contact Center Agent I

The Contact Center Agent I will assume, but not be limited to, the following responsibilities:

• Answers member service calls in a professional and courteous manner.
• Provides information as requested on member's accounts or credit union products and services.
• Cross-sells credit union products and services to members as appropriate.
• Perform members' request and conduct account maintenance.
• Assists members through the online banking related questions, features including troubleshooting
• Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
• Process member requests in a timely manner.
• Assist members with any Debit/VISA related questions.

The successful candidate will possess the following education, knowledge and skillsets:

• Two years of financial institution experience
• Excellent written and verbal communication, customer service and sales skills
• Personnel computer proficiency with Microsoft Word and Excel
• Excellent critical thinking skills

**Applicant must be available to work Monday-Saturday, 40 hours per week.

We provide competitive compensation and benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance
• 401k Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement (for employees)

"Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors."

EOE