Consumer Care Associate
Manpower
Parsippany-Troy Hills, NJ
Our client, a leading consumer products organization, is seeking a Consumer Care Associate to join their team. As a Consumer Care Associate, you will be part of the Quality & Regulatory Operations department, supporting R&D, factory partners, and cross‑functional quality teams. The ideal candidate will have strong organizational skills, excellent communication skills, and a high level of attention to detail, which will align well with the organization.
Job Title: Consumer Care Associate
Location: Parsippany, NJ (Hybrid)
Pay Range: $30–$35/hour
What’s the Job?
- Provide administrative and operational support across multiple internal systems, ensuring accuracy and consistency in all case workflows.
- Coordinate the product complaints process by managing product returns, compiling internal documentation, and routing cases to the appropriate teams (no direct consumer calls).
- Receive, retain, and organize returned physical products while maintaining detailed investigation logs and tracking records.
- Process labels, incoming consumer “white mail,” medical records, and outgoing packages, ensuring all documentation is accurate and compliant.
- Partner cross‑functionally with R&D, factories, quality evaluators, and external agencies to keep investigations moving and ensure timely follow‑ups.
What’s Needed?
- Highly organized and detail‑oriented, with the ability to manage multiple tasks and documentation flows without sacrificing accuracy.
- Strong communication skills and professionalism when working with cross‑functional and overseas partners.
- Tech‑savvy and adaptable, with the ability to learn internal systems quickly; Salesforce experience strongly preferred.
- Customer‑service minded, with a strong sense of ownership and urgency when handling case details, refunds, and documentation.
- Comfortable with hands‑on work, including handling and retaining returned physical products in a fast‑paced environment.
What’s in it for me?
- Competitive hourly pay of $30–$35.
- Hybrid work schedule offering flexibility and work‑life balance.
- Opportunity to work cross‑functionally with high‑impact quality and R&D teams.
- Exposure to regulated quality and compliance processes within a well‑established organization.
- A role that offers stability, structure, and the chance to make a meaningful operational impact.
- Medical/Dental/Retirement after 90 days
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.