Construction Facilities & Vendor Sr. Manager

Vet Health Services (VHS) at PetSmart is leading the way in making veterinary care more accessible and impactful. Through our Independent Veterinary Operator (IVO) practices, the PetSmart Veterinary Services (PVS) franchise ownership model, to partnerships with Banfield Pet Hospital, in-store vaccine and wellness clinics, and Access to Veterinary Care (AVC) initiatives supported by PetSmart Charities, VHS brings innovative veterinary solutions together under one roof to support pets, pet parents, and the professionals who care for them.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

The Vet Health Services - Construction, Facilities, and Vendor Manager is responsible for ensuring the timely and complete delivery of veterinary hospitals for both PetSmart Veterinary Services franchise hospitals and Accessible Veterinary Clinics (501(c)(3) entities).  The primary scope of this role is in managing the critical timeline tasks before, during and after veterinary hospital construction. This person will manage ongoing post-construction warranty items as well as hospital facilities requests to ensure hospital operator satisfaction.  This position requires a high level of prioritization, influence, and organization requiring collaboration and influence with both internal and external partners and veterinary partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and coordinates critical timeline tasks to ensure pre-established hospital opening dates are met.
• Partners with home office and field leaders to ensure post hospital construction punch lists for F&E, IT and the construction team are completed in a timely manner.
• Verifies all post-hospital construction warranty items are completed in a timely manner.
• Ensure effective communication of all key construction initiatives to ensure consistent understanding of the intent, direction, and expected results of each hospital.
• Reviews hospital drawings, and partners with field to ensure compliance with PVS brand.

• Redirects ongoing new hospital Facility requests to the proper departments within the organization and ensures timely completion with appropriate follow-up.
• Communicates with hospital owners/leadership/operators on the progression of all outstanding punch list, warranty, or facility repair issues.
• Reviews current processes and practices, identify improvement opportunities, manage a timeline to improve or change current processes and practices, and track success of processes.
• Manages vendor relationships including identifying and on-boarding of new vendors, resolving vendor matters (e.g., billing issues, vendor performance issues, etc.), and monitor vendor contract timelines.

• Performs with a sense of urgency and agility/flexibility. Able to move quickly between strategy and tactics. Must integrate components from all cross functional partners.

EXPERIENCE/EDUCATION

• Minimum 6 years of construction project management experience or a Bachelor's degree from four-year college or university in a similar field of study with equivalent experience
• Must have experience in multi-project responsibility
• Must be able to read and interpret construction documents
• Excellent problem-solving skills and ability to work independently in a fast-changing work environment
• Ability to devise creative solutions; produce measurable results; produce high quality work and attention to detail
• Fluent in Microsoft Office
• Skilled CAD operation a plus
• Schedule may require up to 25% travel

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.