Condo Management | Owner Services Supervisor

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." 
- Morris Lapidus 

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsible for assisting with day to day operations of two condominium-hotels at the Fontainebleau Miami Beach.

• Supervise Owner Services Agents and daily functions of Owner Services
• Coordinate scheduling for Owner Services Agents and Owner Services desks
• Work closely with other departments to enhance the Owner experience and resolve challenges
• Walk and inspect units prior to owner arrivals and as needed otherwise
• Walk and monitor Owner Lounges and Owner Services desks
• Oversee owner amenity program for arriving owners, service recovery, special occasions
• Manage inventories of Owner ID cards, spa passes, and hotel collateral
• Facilitate and prioritize booking of Owner reservations requests and reservations processing
• Perform other related duties as needed

• High school education or equivalent. College degree preferred.
• Prior experience in hospitality, guest service, property management preferred. Must be able to work well under pressure and increased responsibilities  in a high volume environment
• Strong customer service background,  preferrably in hospitality
• Knowledge  and interest of condominium-hotel operations, owner services and hospitality
• Proven ability to be organized, follow through and complete assigned responsibilities effectively
• Ability to prioritize and perform duties based on an understanding  departmental  and company goals
• Understanding computers applications with a strong working knowledge  of, Windows, Word, Outlook, Excel, Opera, HOTSOS, Open Table and the internet.
• Professional  and positive attitude with ability to perform and understand supervisory  position
• Ability to work independently  or with a group  within a fast paced environment
• Good decision making ability and strong problem solving skills
• Excellent interpersonal and communication skills, both written and verbal
• Maintain confidentiality and high level of discretion regarding  personal information and proprietary data