Concierge Support Associate
Ardán, Inc., A Community of Companies
Coraopolis, Pennsylvania
- Process orders by reviewing reports to move files into the next phase of processing correctly and in a timely manner.
- Extract/obtain title evidence (i.e. deed copies, mortgage copies, etc.) from various databases and/or county websites to facilitate preparation of concierge reports.
- Assign orders to Concierge vendor partners and thoroughly communicate instructions and expectations for timely completion and delivery of assignments as needed.
- Act as liaison between X1 Concierge partners and Concierge Searching teams to ensure client and company requirements are met within prescribed service level agreements.
- Perform searches of public records for Concierge Report Production.
- Provide back-up to various department functions when necessary to ensure continuation of department workflow.
- Additional responsibilities as assigned.
- High School diploma or equivalent
- 1-2 years related experience.
- Experience in the title insurance, mortgage or real estate industries preferred but not required.
- Demonstrated ability to plan and organize.
- Decision-making and problem solving skills.
- Excellent verbal and written communication skills
- Interpersonal skills
- Real Estate industry knowledge helpful
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Health, dental, and vision benefits
- Employer-paid disability and life insurance
- Flexible spending accounts
- 401K with company match
- Paid time off and company-paid holidays
- Wellness resources
Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.
About Ardán, Inc., A Community of Companies:
Ardán is a family of companies that make real estate closings faster, simpler, and safer through technology-driven, innovative solutions, sound underwriting, and exceptional customer service. At Ardán, we pride ourselves on being at the forefront of Insur-Tech. Our brands—Westcor, Grid151®, GridBase®, and X1 Analytics®—are dedicated to using technology to streamline and improve every step of the closing process. Westcor - Founded by title agents, Westcor is the number one independent title insurance underwriter in the nation. Westcor’s technology-driven products and services and sound underwriting help agents and their customers close real estate transactions faster and with peace of mind. Website: wltic.com Grid151 - Powered by GridBase® technology, Grid151® delivers tech-enabled fulfillment services to the title insurance industry. Website: grid151.com X1 Analytics - Using its proprietary data analytics engine, X1 Analytics® equips the title insurance industry with decisions and data which enable faster real estate closings with reduced cost and operational friction. Website: x1analytics.com GridBase - sing their proprietary tech stack to create the universal API for lender and title collaboration, GridBase® delivers data middleware and tools that transform lender and title operations with highly optimized automations and integrations. Website: gridbase.io