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Computer Support Specialists

Nexus Staff

Albany, NY

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JOB DETAILS
LOCATION
Albany, NY
POSTED
30+ days ago

Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 40 hrs./week
Work site: 100% Onsite
Location: 1220 Washington Ave, Albany, NY 12226
Job Duration: 2 Years
Closing: 11/19/2025.


Knowledge, Skills, & Abilities:
  • Experience with ServiceNow or other ticket or case management software is a plus
  • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
  • Knowledge of basic accounting principles
  • Excellent communication skills
  • Works well with others
  • Reliable and trustworthy
  • Ability to multi-task and set priorities
  • MS SharePoint knowledge is desirable
  • Ability to write non-technical correspondence, communicate in writing.
  • Ability to run SQL scripts or queries is a plus

Preferred Level of Education & Experience:
  • High School graduate with some college; computer science related degree is preferred.
  • With college - 1 year & 2 years of business/customer service experience if no college.

Basic Duties (training is provided on-site):
  • 1st Level Support for Help Desk and Security Incidents
  • Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
  • Accurately document all issues and requests during the initial call
  • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
  • Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.
  • If required, route issues and requests to appropriate second line of support
  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
  • Participate in appropriate training, workgroups and agency meetings

Miscellaneous Information:
  • Monday through Friday, 8:00 am and 5:30 pm; 40 hours per week.
  • Interviews will be conducted in-person or online based on the availability.
  • Training will be provided in specific systems, but overall computer literacy preferred.
  • Transportation: Free parking is available.
  • The CDTA Bus line is the closest mode of public transportation.

The Nexus Staff Difference:
  • Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
  • We offer weekly payments via ACH (Automated Clearing House).
  • Serving as Prime Vendors to New York State and New York City for over 10 years.

About the Company

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Nexus Staff