Computer Support Specialist (On-site)
HEPCO, Inc.
New York, NY
HEPCO Inc. is seeking a Computer Support Specialist to support the Office of Aging and Long-Term Care. This role focuses on data management, reporting, and system support for nursing home operations across multiple regional offices.
- Maintain and update nursing home staff breakdown databases across regional offices
- Run and distribute weekly iQIES (federal database) reports
- Process AOR, DON, and Medical Director updates for the NYS Provider Directory
- Maintain databases for nursing home complaints and recertification files
- Create survey shells for recertification and complaint investigations
- Generate and manage enforcement cases within iQIES as needed
- Perform routine data maintenance, validation, and verification
- Serve as liaison between field staff, administrative teams, and IT
- Monitor and manage IT ticket submissions on behalf of leadership
- Support data analysis, reporting, and project tracking for office operations
- Provide general computer support and troubleshooting
- Deliver training and support to staff, applicants, and consultants
- Assist with process improvements, automation, and workflow enhancements
- Collaborate with internal departments and other state agencies
- Perform additional duties as assigned
Qualifications:
- Associate degree or higher
- Experience creating and maintaining databases
- Advanced proficiency in Microsoft Office, especially Excel, SharePoint, and Lists
- Experience with data analysis and reporting
- Strong organizational, communication, and interpersonal skills
- High attention to detail and ability to manage multiple priorities independently
Preferred:
- Experience with the New York State Department of Health
- Familiarity with Health Commerce System (HCS) or similar web-based systems
Benefits:
- Health Insurance
- Sick Time
- 401k
Location: 90 Church St., New York, NY 10007
Duration: approximately 2 years
Apply by deadline: 3/31/2026
Shift Days/Times: M-F: 8am - 5pm
Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
About the Company
HEPCO, Inc.
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Technical Recruiting Experts
At HEPCO, we are committed to providing a positive, professional experience for all of our candidates and contract employees. We leverage our expertise in a variety of technical disciplines to help you find jobs that bring the right amount of challenge and reward to your career.
Job Opportunities
At HEPCO, we are committed to providing a positive, professional experience for all of our candidates and contract employees. We leverage our expertise in a variety of technical disciplines to help you find jobs that bring the right amount of challenge and reward to your career.