Community Service Specialist - Family Resource Center
The Salvation Army Northwest Division
Spokane, WA
JOB DETAILS
SALARY
$18–$18.01 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Background Investigation, Banking Operations, Budget Management, Case Management, Community Banking, Community Programs, Community and Social Services, Computer Operations, Data Entry, Desktop PC, Detail Oriented, Driver's License, Emergency Services, HCL/Lotus Notes, Interviewing Skills, Laboratory Operations, Laptop PC, Lift/Move 50 Pounds, Material Moving, Microsoft Access Database, Microsoft Excel, Microsoft Word, Network Programming, Operations, Pallet Jack, Physical Demands, Project/Program Management, Rentals, Safety/Work Safety, Sales Management, Shipping/Receiving, Social Work, Team Player, Typing, Warehousing, Writing Skills
LOCATION
Spokane, WA
POSTED
30+ days ago
DEPARTMENT: COMMUNITY SERVICES
POSITION TITLE: COMMUNITY SERVICES SPECIALIST
STATUS: FULL TIME, NON-EXEMPT
SUPERVISOR: COMMUNITY SERVICES PROGRAM MANAGER
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.
SCOPE OF POSITION:
The Community Services Specialist provides emergency assistance to eligible participants. This position will follow the policies and procedures for the Community Services Department under the direction of the Community Services Program Manager. The Community Services Specialist will be responsible for receiving food orders and stocking the food bank. The Community Services Specialist will assist participants in picking out their food in the food pantry and will assist participants in dealing with an emergency and becoming self-sufficient. The Community Services Community Specialist will work as a team to provide services and assist in daily operations of the Community Services Office, including the Food Bank, Emergency Services, and seasonal events.
EDUCATION AND WORK EXPERIENCE:
High school diploma or equivalent, preferably will have an AA degree or higher with work experience
Experience working with low-income and vulnerable people
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Ability to safely perform physical aspects of the job, including lifting up to 50 pounds and standing or walking for 8 hours a day
Must be flexible
Attention to detail
Must have the ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information
Must be willing to cross-train and fill-in as needed in other TSA programs
Must be proficient in typing, data entry, and organization
Must be self-motivated and work with minimal supervision
Preferably will have the knowledge of social services and local resources
Valid driver's license
Must be able to pass a criminal background check
Microsoft Word and Excel, Access, and Publisher required
Must have a working knowledge or be able to learn Lotus Notes and aptitude and ability to learn related technical skills
Working knowledge of integrated database applications and ability to use new software programs with basic training
Must be proficient in typing, data entry, and organization
ESSENTIAL DUTIES AND RESPONSIBILITES:
Maintain the food bank; including ordering, accepting and getting food, stocking shelves, organizing the food bank area, and notifying the Community Services Program Manager of any situation that arises
Breakdown and restock product from pallets
Restock shelves and walk-ins throughout the day
Maintain a clean and safe work environment in the food pantry and the warehouse
Client Management:
Interview applicants to determine eligibility for use of social services programs and agency resources
Responsible for monitoring and recording food distributions to clients
Follow up with participants on their status
Network with TSA programs and the community to provide referrals and resources to participants
Perform tasks required in the Community Services Office, which may include but not be limited to:
Food Bank Operations
Case Management
Emergency Assistance Programs (rental, utility, clothing, etc.)
Life Skills Classes including the Demonstration Kitchen
Computer Lab Operations
Seasonal and Special Events
Administration:
Will follow policies and procedures for the programs offered under the direction of the Community Services Program Manager
Keep within budget for program expenses
Assist with seasonal/special events
Attend meetings and events as required by the Community Services Program Manager and TSA
Represent The Salvation Army and its programs at meetings and events
Regularly gathers and distributes resources for the Community Services Office and other programs
Perform other tasks as assigned
Working in other departs such as: Visitation, Stepping Stones, Shelter, and Special Events
PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate a telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 50 lbs. on a regular basis
Ability to access and produce information from a computer
Ability to understand written information
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
Qualifications
Education
Associates of Social Work (preferred)
High School or Equivalent (required)
Experience
2 years: Experience working with low-income and vulnerable people (preferred)
Licenses & Certifications
Driver's License (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
About the Company
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