Community Manager

3–5+ years of multifamily property management experience.
Previous experience managing a market-rate apartment community preferred.
Strong financial and budgeting skills.
Proven ability to drive occupancy and leasing performance.
Experience leading and developing onsite teams.
Excellent communication, problem solving, and organizational skills.
Skills & Competencies

Leadership and team development
Financial analysis and budgeting
Sales and leasing strategy
Customer service and conflict resolution
Event planning and community engagement

Property Operations

Oversee the day-to-day operations of the community including leasing, maintenance coordination, and resident services.
Lead, coach, and hold the onsite team accountable to operational and service standards.
Maintain a professional, welcoming environment that reflects the LUXOR brand.
Ensure the community is well maintained and all amenity spaces are operating properly.
Financial Performance & Budget Management

Develop and manage the annual operating budget for the community.
Monitor monthly financial performance including revenue, expenses, and NOI.
Identify opportunities to control expenses while maintaining high service standards.
Review rent rolls, delinquency, and financial reports to ensure accuracy and performance targets are met.
Occupancy & Leasing Performance

Drive leasing performance and maintain strong occupancy levels through effective pricing, marketing, and team coaching.
Monitor leasing traffic, conversion ratios, and market conditions.
Work with corporate leadership to adjust pricing and concession strategies when needed.
Ensure leasing standards, tours, and follow-up processes are consistently executed.
Resident Retention & Experience

Develop and implement strategies that improve resident satisfaction and retention.
Manage lease renewals and monitor renewal conversion rates.
Address resident concerns professionally and resolve escalated issues when necessary.
Ensure the community maintains strong online reviews and positive resident feedback.
Community Events & Engagement

Plan and host community events that foster resident engagement and enhance the lifestyle experience.
Coordinate resident programming throughout the year including social events, seasonal gatherings, and community initiatives.
Utilize events as a tool to build community culture and improve resident retention.
Compliance & Reporting

Ensure compliance with company policies, Fair Housing regulations, and local requirements.
Maintain accurate records and reporting in the property management system.
Provide regular operational updates to corporate leadership.