Community Engagement - Program Support Specialist

Job Title: Social Impact Program Coordinator
Location: Indianapolis, IN
Hours/Schedule: Monday–Friday, 8 am to 5 pm
Compensation: $22-25/hr DOQ
Type: Contract

Overview

The Social Impact Program Coordinator supports the execution and reporting of community engagement and corporate giving initiatives. This role manages donation processing, data tracking, compliance documentation, and communications to ensure programs operate efficiently and transparently. The ideal candidate is detail-oriented, systems-driven, and comfortable balancing financial tracking, reporting, and stakeholder coordination in a mission-focused environment.

Responsibilities

• Coordinate and process donations, sponsorship payments, and matching gift requests to ensure timely execution of initiatives

• Administer the giving platform, including review of organization nominations and management of related communications

• Manage intake and tracking of incoming donation and sponsorship requests

• Establish and maintain community engagement databases, ensuring accurate and reliable data collection

• Track KPIs and community engagement metrics; develop dashboards and status reports to support leadership reporting

• Coordinate data gathering and verification for surveys, annual reports, and other Social Impact reporting requirements

• Support contract administration, donation agreements, and MOUs, including documentation tracking and compliance monitoring

• Maintain organized records to ensure adherence to internal controls and external requirements

• Oversee updates to internal and external Social Impact web content

• Develop templates, presentations, and storytelling materials to highlight program impact

• Support budget tracking, forecasting, and workflow improvements related to payments and documentation

• Coordinate sponsorship events and community engagement activities, including logistics, attendee tracking, and follow-up reporting

• Manage shared inbox communications and administrative coordination, including scheduling and meeting preparation

• Leverage AI tools to streamline workflows, automate processes, and improve operational efficiency

Qualifications

• 2–4 years of experience in corporate social responsibility, nonprofit administration, program coordination, or related operational roles

• Experience processing payments, managing budgets, or supporting financial tracking workflows

• Strong data management skills, including experience with reporting tools, dashboards, and KPI tracking

• Experience administering web content or communication platforms

• Familiarity with contract documentation, compliance tracking, or grant/donation administration

• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

• Ability to manage multiple priorities with strong organizational accuracy and follow-through

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.