Community Care Advocate (Inbound Call Center)

A-Line Staffing is seeking a motivated and detail-oriented Community Care Advocate (Inbound Call Center) This role offers career growth, a supportive work environment, and full-time hours (40+ per week).

If interested in this Community Care Advocate (Inbound Call Center) position APPLY NOW for IMMEDIATE consideration

Brittney Blackman |

COMMUNITY CARE ADVOCATE (INBOUND CALL CENTER) | DETAILS AND COMPENSATION:

• Location: Detroit MI 48202 – MUST BE LOCAL
• • Work Environment: Remote after first-day orientation
• Payrate: $20/hr
• Required Availability: Full-Time | 12:30 PM – 9:00 PM
• • Training: Week 1: 9:00 AM – 5:00 PM
    Week 2: Follow trainer’s schedule (may vary between 11:00 AM – 7:00 PM or 12:30 PM – 9:00 PM
  • Orientation: On-site in Detroit on the first day (8:45 AM arrival for 9:00 AM start)

COMMUNITY CARE ADVOCATE (INBOUND CALL CENTER) | SUMMARY AND HIGHLIGHTS:

The Community Care Advocate (Inbound Call Center) will support individuals and families navigating challenging situations. In this role, you’ll be the calm voice on the other end of the line—helping community members access vital services such as food, housing, utility assistance, tax support, and transportation resources.

This position requires strong empathy, active listening skills, and the ability to thrive in a high-volume inbound call center environment.

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

COMMUNITY CARE ADVOCATE (INBOUND CALL CENTER) | RESPONSIBILITIES:

• Handle approximately 40 high-volume inbound calls per day (queue-based environment).
• Provide information and referrals for social services including food, shelter, housing, and utility assistance.
• Schedule appointments for tax assistance and transportation services.
• Demonstrate patience and empathy while assisting individuals who may be experiencing crisis situations.
• Identify both expressed and underlying needs to offer effective solutions.
• Accurately document caller information according to established policies.
• Utilize internal databases and report inaccuracies as needed.
• Be prepared to assist with disaster-related calls if necessary.

COMMUNITY CARE ADVOCATE (INBOUND CALL CENTER) | REQUIREMENTS:

• Education: High School Diploma or GED (verifiable)
• Attendance: Commitment to mandatory attendance during the first 90 days.
• High-volume inbound call center experience REQUIRED (queue-based; not just multi-line phones)
• Comfortable attending on-site orientation on Day 1 – must be local to Detroit
• Reliable home internet and ability to work remotely
• Basic troubleshooting skills with remote IT support

Take the Next Step!

Join a company that values your growth and contributions. If you’re interested in the Community Care Advocate (Inbound Call Center) role apply now or contact us for immediate consideration!

Brittney Blackman |