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Communications Coordinator

Metrolink

Pomona, CA

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JOB DETAILS
SALARY
JOB TYPE
Full-time, Employee
SKILLS
Collective Bargaining, Customer Support/Service, Organizational Skills, Reimbursement, Social Media
LOCATION
Pomona, CA
POSTED
2 days ago
PURPOSE OF POSITION
The Southern California Regional Rail Authority (SCRRA), operator of the Metrolink passenger rail service, is seeking a Communications Coordinator to work in the Communications Department. This position will develop, create, and distribute appropriate messages during service disruptions and incidents to stakeholders and passengers using various social media outlets. The position will also support various customer engagement programs, including refunds, group travel, the Quality Service Pledge (QSP), and customer comments.
 
This is a classified position represented by Amalgamated Transit Union, ATU Local 1277, per the Collective Bargaining Agreement (CBA) dated January 1, 2023, through June 30, 2026.

DISTINGUISHING CHARACTERISTICS
This job description is not part of a job series.
 
SUPERVISION EXERCISED AND RECEIVED
  • Receives supervision from supervisors and department management. 
  • No formal supervisory responsibilities.
Hourly Rate: $28.934 per hour
 
Sr. CRR/CRR promotional opportunity: $34.7218 per hour

This role requires a flexible work schedule that includes days or nights any day of the week, including holidays and weekends. Operational Hours are Monday through Friday, 4:00 a.m. to 12:30 a.m., and Saturday through Sunday, 6:00 a.m. to 11:00 p.m.

WHAT TO EXPECT NEXT: Applications will be reviewed and those most qualified will be forwarded to the hiring authority for consideration. The first review of applications begins April 11th, 2026. Interested applicants are encouraged to apply immediately.

About the Company

M

Metrolink

METROLINK CAREERS

 

JOIN OUR TEAM

With a shared purpose and commitment to excellence, we strive to motivate and challenge our employees to explore the limits of their potential. We promote a culture of innovation, safety, team-work, collaboration, and respect. We strongly encourage candidates from diverse backgrounds,skills and experiences and actively eliminate disparities through inclusive hiring practices, that acknowledge the contributions and potential of all candidates.
 

WHO WE ARE

Advancing the well-being of our riders, our communities, and our planet, one ride at a time.

Metrolink is Southern California’s regional passenger rail service. As a leader in sustainable transportation and a force for equity and economic prosperity, we work hard every day to make our region more accessible by train. We improve the quality of life for all of our communities by empowering riders to choose how they travel and connecting people to greater opportunity and new experiences. As a result, our riders get where they need to go without worrying about access to transportation or sitting in traffic. Metrolink counts nearly 12 million annual boardings, removes an estimated 9.3 million vehicles from the road and reduces greenhouse gas emissions by 130,000 metric tons with our fleet of Tier 4 clean technology locomotives each year.

 
Metrolink Employee in Safety Gear

WHAT'S IT LIKE WORKING AT METROLINK?

Our employees stand at the very heart of our success – they devote their ideas, creativity, knowledge and entrepreneurial spirit to ensuring a great customer experience. We support and develop our employees through targeted, customized, professional development and a healthy work-life balance, a culture focused on innovation and connecting people to opportunity.

 

OUR VALUES

People & Safety

Safety is foundational. Everything we do demonstrates an appreciation for quality of life, and every act values the lives of our employees, contractors, co-workers, customers, and communities.

Quality

We operate on best practices and principles with a continued focus on providing high-quality service to our customers every day on every ride.

Efficiency

As responsible stewards of public funds, we embrace innovative solutions and continuous improvement for the lowest cost and most efficient operations.

Growth

We continuously seek creative, progressive, and collaborative solutions to promote investment, develop partnerships, and increase capacity to improve the mobility of Southern Californians.

 

EMPLOYEE BENEFITS

Invest In Wellness

  • Medical, Dental, Vision, Disability & Life Insurance
  • Accessible Health Coaching
  • Flexible Savings Account
  • Employee Assistance Program
  • Work-life balance

 

Access Greater Opportunity

  • Network & Connection
  • Professional Development
  • Tuition reimbursement
  • Community Volunteer
  • Opportunities

 

Plan for The Future

  • Retirement Planning
  • CalPERS
  • Railroad Retirement Board
  • 457 Plan
  • Transportation pass
  • Paid Time Off

 

The Metrolink Internship programs are a unique opportunity for current college students, recent grads and those enrolled in specialized program, to gain real world experience, work with industry leaders and exercise practical application of academic studies. Our interns work closely with our team members on agency wide projects to advance their technical, personal, and leadership skills, while enhancing mobility of Southern Californians.

INTERNSHIPS & PROGRAMS

The Metrolink Internship programs are a unique opportunity for current college students, recent grads and those enrolled in specialized program, to gain real world experience, work with industry leaders and exercise practical application of academic studies. Our interns work closely with our team members on agency wide projects to advance their technical, personal, and leadership skills, while enhancing mobility of Southern Californians.

 

 
COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1992
WEBSITE
http://www.metrolinktrains.com/