Communications and Community Associate

Axelon Services Corporation

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JOB DETAILS

LOCATION

Mexico, NY

POSTED

1 day ago

Summary:

Seeking an Analyst in Data Analytics for aggregating and analyzing various data sets across the organization, including the creation, transformation, and publishing of various recurring and ad hoc reports.
This strategic leader will assist with the creation of presentational content to tell the story of the data for varied audiences including senior executive leadership.
This individual contributor will be critical to the company's Strategy and Operations organization's ability to successfully attain their business goals.

Responsibilities:

Access, review, and generate reports from various systems including Salesforce, PowerBI, Tableau.
Assist with the development requirements and maintenance of dashboards used to visualize data including Power BI and Tableau (Salesforce).
Utilize SQL and Databricks to pull and analyze data effectively.
Analyze volume shifts for trends and proactively report on drivers.
Assist with developing presentations and storytelling which outline the volumes, trends, and themes.
Demonstrates curiosity and proactively leverages AI and emerging technologies to enhance project work and drive impact.
Engage stakeholders and partners cross-departmentally to understand potential opportunities with systems, processes, or people, as needed.
Communicate with other departments for deep dive reviews (examples: Finance/Rev. Assurance, Marketing, Product, IT, etc.).
Provide Operations metrics and data support employee process improvement initiatives and other business cases tied to reducing escalations.
Proficiency with analyzing complex policies and processes and providing recommendations for improvement.

Requirements:

Typically requires 4 - 5 years of experience.
BS in Business Administration, Economics, Math, Data Science, or equivalent experience preferred.

Required Skills: