Commissioning & Field Service Specialist (Audio / Visual)
APG Electric
Clearwater, FL
APG Electric is a full-service electrical and systems contractor, providing complete design, construction, and maintenance services. To do this, we have assembled a diverse team of professionals—including engineers, designers, estimators, project managers, administrative personnel, superintendents, programmers, systems technicians, and skilled electricians—each specializing in their respective fields. In addition, we continually upgrade our team through apprenticeship training and regular continuing education courses and seminars, ensuring a better planned, more efficiently designed, and much more cost-effective project.
APG Electric is proud to be part of Kelso Industries, a family of 29 (and growing) market-leading operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. Kelso Industries is actively building the nation's preferred technical service partnership for commercial MEP+ ecosystems, empowering industrial, commercial, and institutional clients—including Fortune 500 companies and other industry leaders across the United States—with reliable, innovative service. Learn more about us at www.kelso-industries.com.
Position Summary
The Commissioning & Field Service Specialist is responsible for the final testing, commissioning, and ongoing service support of complex Audio-Visual systems during and post construction. This role serves as a technical leader in the field, working closely with Project Managers, Engineering, and the tech support team to ensure systems are installed, tested, documented, and supported to the highest standards.
This position combines system commissioning expertise with hands-on service and troubleshooting, providing customers with a seamless transition from project delivery to long-term system reliability and performance.
What You'll Do
Commissioning & Project Support
- Perform final testing and commissioning of complex AV systems during and post-build
- Read and interpret electronic schematics, system drawings, and architectural blueprints
- Review project Scope of Work (SOW) to verify quality, completeness, and compliance
- Test point-to-point functionality and integrated system performance
- Troubleshoot complex audio, video, control, and network-related issues
- Upload, download, and deploy control system code (AMX / Extron/ Crestron)
- Write and modify DSP configurations; perform tuning and system optimization
- Make minor control programming changes under direction of Engineering or Programming teams
- Configure IP-addressable devices and verify network communication
- Generate documented test results, punch lists, and commissioning reports
- Support system acceptance testing (SAT) and perform client training as required
- Act as a technical liaison with clients as required
Service & Support Responsibilities
- Provide on-site field service support in partnership with the Tech Services Team
- Perform preventative maintenance visits to maintain system stability
- Diagnose and restore functionality to customer AV systems
- Support service calls involving networked AV devices, codecs, and control systems
- Perform firmware updates and field installation of control programs
- Clean and maintain AV equipment (cameras, displays, racks, fans, etc.)
- Troubleshoot and configure enterprise video conferencing solutions
- Assist and mentor junior technicians as needed
- Maintain a professional, customer-focused service experience at all times
Installation & Field Work
- Perform service-related installation tasks as needed:
- Cable pulling and terminations
- Connector crimping and soldering
- Equipment mounting and ceiling hardware installation
- Use hand and power tools safely and efficiently
- Adhere to OSHA and jobsite safety standards
- Work in active construction and occupied-site environments
- Travel to various job sites as required
What We're Looking For
Must-Haves
- Strong verbal and written communication skills
- Proven business and technical documentation writing ability
- Advanced understanding of audio, video, and control signal flow
- Solid knowledge of IP networking concepts
- Proficiency with test and calibration equipment
- Ability to diagnose and resolve complex AV system issues independently
- Experience with AMX/ Extron/ Crestron control systems
- DSP configuration and tuning experience
- Advanced PC proficiency
- Strong organizational skills and attention to detail
- Ability to manage priorities and adapt to changing schedules
- Ability to climb ladders and lift tools/equipment
- Valid Driver's License with an acceptable Motor Vehicle Record
Nice-to-Haves
- 4+ years of AV integration, commissioning, or field service experience
- Formal education in Electronics or a related field
- AVIXA CTS (or higher) certification
- Experience with enterprise UC platforms:
- Zoom, Microsoft Teams, Google Meet, Cisco, BlueJeans
- Crestron/ Extron/ or AMX training/certifications
- OSHA 30-Hour Construction Certification
- Military experience may be considered in place of formal education
Work Environment & Travel
- Primarily field-based at customer sites
- May involve construction-site environments
- Work hours and locations may vary based on project and client needs
- Regular travel to regional job sites required
Why You'll Like Working Here
- Medical, dental, and vision benefits
- Paid holidays, sick days, and Paid Time Off
- Enjoyable, team-oriented company culture
- Ongoing training and professional development opportunities
- Opportunity to work on advanced, enterprise-level AV systems
Why Join Us?
We're committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.
Learn more about us at www.kelso-industries.com