Commercial Customer Service Representative

Dont wait, take the next step in your career today.Farmers Insurance in Eugene, Oregon, is looking for a motivated and dynamic individual to join one of our high-performing teams as a Full-Time Commercial Lines Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you.

The ideal candidate will be licensed (Property and Casualty Insurance License) and have experience with commercial accounts. You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $22.00 - $28.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Be outstanding at relationship building.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Provides on-going support to insurance clients as needed.

• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Prior Commercial Insurance Experience.
• Have or willing to obtain Property and Casualty Insurance license in Oregon.