Collections Specialist
The Greysmith Companies
West Warwick, RI
Collections Specialist
Schedule: Full-time
We are seeking a Collections Specialist to manage overdue customer accounts and support timely invoice payments. This role combines customer communication, problem-solving, and account management to ensure smooth operations and strong client relationships.
Primary Responsibilities
Monitor accounts receivable and follow up on overdue balances
Contact customers via phone, email, or mail to resolve outstanding payments
Investigate and resolve account discrepancies, billing questions, or service disputes
Work closely with customer service, operations, and sales teams to address issues affecting payment
Negotiate payment plans and document agreements accurately
Process payments, set up autopay, and ensure proper posting to accounts
Recommend accounts for further action, such as service suspension or collection agency referral, according to company policy
Maintain detailed records of all interactions in the CRM or billing system
Stay updated on relevant regulations and compliance standards
Qualifications
High school diploma or equivalent; associate’s degree in Business or related field preferred
2+ years of collections or accounts receivable experience
Strong communication, negotiation, and problem-solving skills
Comfortable handling difficult customer conversations
Proficient in Microsoft Office and account management software
Ability to work independently, stay organized, and meet collection goals
Experience with billing systems a plus