Collections Specialist

Collections Specialist

We are looking for a Collections Specialist who is responsible for contacting customers with outstanding debts, negotiating payment plans, and ensuring the timely collection of payments owed to our company, while adhering to legal guidelines.

Collections Specialist Roles and Responsibilities

Key Measurements, and Compliance

1. Identifying overdue accounts.
2. Contacting customers.
3. Negotiating payment plans (when necessary).
4. Handling customer inquiries.
5. Skip tracing.
6. Maintaining records.
7. Reporting
8. Compliance with regulations

Necessary Experience and Skill Set

• 3+ year(s) of collections experience
• Outstanding written and verbal communication skills, and a consistently courteous and professional tone of voice at all times
• Very self-motivated and goal-oriented
• Knowledge of Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks® a plus

Formal Education/Training

• High school diploma/GED

We offer a competitive starting salary, medical/dental/vision benefits, paid time off, and a 401K plan.