Collections Representative

Auto Collections Representatives (Experience Required)

Location: Tempe, AZ 85281

Schedule: Full-Time | Flexible Shifts Between 6 AM – 10 PM, Mon–Fri; 2 Saturdays per Month; 1 Sunday per Quarter

Pay: $19/hour + Overtime Opportunities

Employment Type: Temp-to-Hire

Start Date: Next Training Class Begins in April

Ready to Take Your Collections Career to the Next Level?

CornerStone Staffing is now hiring Experienced Auto Collections Representatives in Tempe, AZ! If you thrive in a high-energy environment, have a passion for performance, and are motivated by results and earnings, this is the opportunity for you.

Be part of a high-performing team that values best-in-class customer interactions, professional growth, and a clear path to permanent employment. Enjoy the flexibility of working from home after training, plus earn extra money through overtime—especially during end-of-month peak periods.

Job Title

Auto Collections Representative – Experience Required

What We’re Looking For

We want motivated professionals who:

• Required2+ years of proven experience in auto collections or related financial recovery work
• Excel in meeting and exceeding collection goals and KPIs
• Are results-driven, proactive, and resourceful in skip tracing and resolving delinquencies
• Genuinely enjoy helping customers find solutions to get back on track
• Embrace opportunities to earn additional income through overtime
• Thrive in both automated (dialer-driven) and manual follow-up environments

Key Responsibilities

• Make outbound and receive inbound calls to collect on delinquent auto loan accounts
• Use strong communication skills to build rapport and maintain positive customer relationships
• Negotiate payment arrangements and resolve delinquencies professionally
• Use skip tracing tools to locate customers when necessary
• Meet daily productivity targets and quality standards
• Update account notes and maintain accurate documentation
• Collaborate with team members and uphold compliance and company policies

Requirements

• 2+ years in collections, specifically in auto finance or related industry
• Ability to handle high call volumes and multitask effectively
• Strong conflict resolution and negotiation skills
• A high school diploma or GED is required
• Flexible availability for an 8-hour shift between 6 AM – 10 PM (including some weekends)
• Willingness to work mandatory overtime, especially at month-end

Compensation & Benefits

• $19/hour starting pay
• Overtime available at peak times – great earning potential
• Temp-to-Hire opportunity with long-term stability
• Ongoing coaching and professional development

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