Collections Representative
CFS
Itasca, IL
Collections & Billing Specialist
A well‑established and growing organization is seeking a Collections & Billing Specialist to support their Accounts Receivable team. This role is fully onsite in Itasca and offers a collaborative, upbeat work environment with great team culture.
About the Role
You will manage soft collections outreach to past‑due customers and assist with billing and cash application tasks. This position is perfect for someone personable, organized, and eager to learn, with strong communication skills and a customer‑friendly approach.
Key Responsibilities
Collections (Primary Focus)
- Reach out to past‑due customers—primarily via email, with occasional phone calls
- Work from AR aging reports and follow up 1–2 times per week
- Manage a mix of invoices ranging from $200 to $400,000
- Coordinate assigned customer groups (A–K or L–Z) depending on team needs
- Maintain a professional, relationship‑driven, soft‑collections style
Billing & Support (Training Provided)
- Enter invoice numbers and shipping details into the internal system
- Save and organize supporting documents received from the warehouse
- Assist with cash application using a custom internal system
- Perform general AR support as needed
What We’re Looking For
Must-Haves
- Personable, outgoing, and comfortable communicating with customers
- Willingness to learn and ability to pick up new systems
- Reliability in a Monday–Friday onsite setting
- Team-oriented attitude and strong attention to detail
Nice-to-Haves
- Previous experience in billing, AR, or cash application
- Familiarity with collections (especially soft collections)
- Basic Excel comfort (no advanced functions required)
Schedule & Details
- Location: Onsite in Itasca, IL
- Hours: 8:00 AM – 4:30 PM, Monday–Friday
Why You’ll Enjoy This Role
- Friendly, supportive team with a fun, people-focused culture
- Regular employee events, celebrations, and themed activities
- Long-tenured leadership committed to growth and development
- Opportunity to learn multiple areas of finance
MaxSalary: USD52000
MinSalary: USD50000
About the Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.