Collections Recovery Analyst

Position Summary:

The Collections Recovery Analyst is responsible for managing and supporting the legal collections process by acting as a central liaison among the law firm, Penske’s collection and field teams. This role ensures the accurate preparation, documentation, investigation, and evaluation of delinquent legal accounts; facilitates communication and information gathering for legal action; and maintains organized, up-to-date case status reporting to effectively advance accounts through the legal collections cycle. The Collections Recovery Analyst will act as an advisor, providing analysis and recommendations to the Sr. Manager – Collections Recovery.

Major Responsibilities:

• Analyze bad debt accounts for legal action. Perform research to determine collectability. Review prior internal collection activity, evaluate Experian credit detail, review SAFER rating, Secretary of State status, DOT rating, perform Google research: all to determine the overall status of the entity.  

• Audit and verify the accuracy of all documentation before it is submitted as evidence in legal proceedings. Calculate the alternative payment to ensure it meets VLSA terms and conditions. Confirm status of equipment return.

• Review legal accounts with assigned law firm to determine progress.  Perform the advanced work of legal debt recovery. Strategize with Sr Manager Collections Recovery.

• Assist with settlements, promissory notes, payment plans. Update and advise Sr Manager regarding status of legal accounts.

• Contribute with collection activities related to bankrupt accounts.

• Other projects and tasks as assigned.

Qualifications:

• Bachelor's Degree in Business Administration, Legal Studies preferred. If no degree, equivalent work experience is required.

• Minimum 3 – 5 years of Collections experience required.

• Microsoft Office Suite – Excel intermediate. Knowledge in record keeping, creating and updating reports etc. 

• Advanced Data Analysis skill is critical for understanding the legal collection process to determine future steps. 

• Experience in using publicly available databases and records to locate businesses and contacts is a key skill.

• Organization & time management skills. Strong sense of urgency and is attentive to detail. 

• Strong/Direct communication skills

• Problem solving skills

• Negotiation abilities

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer