Collections Clerk

KPG is currently seeking a Collections Clerk for a growing Medical-Legal office in Redlands, CA. This position focuses on business-to-business collections within the Workers’ Compensation and medical-legal industry, working with insurance carriers to resolve past-due accounts.

This is a great opportunity for someone experienced in insurance collections, workers’ compensation billing, or medical-legal accounts receivable who thrives in a fast-paced office environment.

Pay: $20.00 – $22.00 per hour (DOE)

• Competitive pay based on experience

• 401(k) with up to 3% company match

• Paid Time Off (PTO)

• Holiday Pay

• Profit Sharing

• Medical, Dental, and Vision Insurance

• Perform business-to-business collections on past-due insurance accounts

• Follow up on Workers’ Compensation claims and medical-legal liens

• Review and process Explanation of Benefits (EOBs) and Explanation of Review (EORs)

• File appeals and collection actions when necessary

• Maintain accurate records and update internal database systems

• Communicate with insurance carriers regarding claim status and payment resolution

• Manage high call volume while maintaining professionalism and organization

• Previous experience in Workers’ Compensation collections or medical billing preferred

• Familiarity with QME/AME reports and the Medical-Legal Fee Schedule

• Experience working with EOBs, EORs, claims, and insurance carriers

• Strong communication and negotiation skills

• Ability to manage heavy call volume and follow-up tasks

• Strong attention to detail and organizational skills

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