Find JobsSalary EstimateCareer AdviceUpload ResumeEmployers / Post JobProfileMessage Center

Collections Analyst I

Pacer Group

Charlotte, NC

Apply
JOB DETAILS
SALARY
$25–$30
LOCATION
Charlotte, NC
POSTED
4 days ago
Job Description
Job Title: Collections Analyst I
Location: Charlotte, NC (Hybrid 3 days onsite: typically Tues/Wed/Thurs)
Work Address: Charlotte, NC 28217
Duration: 12 Months (Possible Extensions)
Schedule: Monday Friday, 8:00 AM 5:00 PM EST (1-hour unpaid lunch)
Pay Range: $24.00 - $30.00 Per hr on w2.
Position Summary
The Collections Analyst I is responsible for managing B2B collections activities, improving cash flow, and reducing outstanding receivables for key customer accounts. This role requires strong analytical skills, proactive problem-solving, and collaboration with internal teams and external customers to resolve disputes, optimize collections processes, and drive continuous improvement initiatives.
Key Responsibilities
  • Manage and collect outstanding accounts receivable for assigned key B2B customer accounts
  • Develop and execute strategic collection plans to improve cash flow and reduce past due balances
  • Monitor aging reports and proactively address delinquent accounts
  • Perform root cause analysis on payment delays and implement corrective actions
  • Partner with Cash Applications and internal stakeholders to resolve open credits, deductions, and refunds
  • Handle dispute management and ensure timely resolution of billing discrepancies
  • Maintain strong relationships with key customer accounts and internal teams
  • Lead or participate in governance calls and continuous improvement initiatives (Kaizen events)
  • Drive improvements in Days Sales Outstanding (DSO) and overall collections effectiveness
  • Support and provide oversight to third-party collection teams, including mentoring and escalation handling
  • Utilize SAP and other tools to manage collections processes and reporting
  • Upload and manage documentation through customer and government portals (e.g., PIEE/WAWF, IPP.gov)
  • Ensure SLA compliance and contribute to process optimization initiatives
Required Qualifications
  • Bachelor's degree in Accounting, Finance, or related field (preferred)
  • Minimum 5+ years of B2B collections experience
  • At least 1 year of recent SAP experience (within last 3 years)
  • Strong proficiency in Microsoft Excel, Word, and Outlook
  • Excellent written and verbal communication skills
Preferred Qualifications
  • Experience with Get Paid (collections software)
  • Experience with government portals such as PIEE (WAWF) and IPP.gov
  • Knowledge of Order-to-Cash (O2C) processes
  • Experience working with third-party collection agencies
Core Skills
  • B2B Collections
  • Accounts Receivable Management
  • SAP & Financial Systems
  • Advanced Excel & Reporting
  • Dispute Resolution
  • Cash Flow Optimization
  • Process Improvement & Kaizen
  • Stakeholder Management
  • Data Analysis & Root Cause Analysis
Work Environment & Additional Details
  • Hybrid work model (3 days onsite required in Charlotte, NC)
  • Must be available to work Eastern Time hours
  • Long-term project support expected through 2028
  • Performance measured on collections effectiveness, DSO improvement, and stakeholder collaboration

About the Company

P

Pacer Group