Collection Specialist II - Mortgage

This position is responsible for maintaining an effective collections effort on an assigned group of mortgage loans resulting in fewer delinquent loans, minimizing losses following investor guidelines and departmental procedures.  This position may be a front end or back end mortgage loan collector depending on business needs.

• Perform collection activities on simple to moderately complex mortgage loans with moderate supervision.
• Conduct inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection efforts on the system of record.
• Negotiate payment terms for delinquent accounts and accurately documenting transactions on the loans following departmental procedures.
• Assist with difficult collection problems such as payment disputes, alternative payment arrangements and loss mitigation options.
• Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
• Conduct skip tracing and work other specialty queues as assigned.
• Perform additional duties as assigned.

• High school diploma
• Three or more years of related external collection experience, working similar consumer mortgage or commercial products.
• Knowledgeable and understands collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt
• General knowledge of the lending process from point of application to note documentation
• Familiarity with credit bureau information and other sources of consumer reporting
• Strong communication and interpersonal skills
• Effective organizational and analytical skills
• Sound judgment and decision-making skills
• Strong negotiating and collaboration skills
• Strong PC skills

    Preferred:

• Two-year college degree

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.