Coffee Shop Barista – Roles & Responsibilities

Reports to: Assistant Store Manager / Store Manager

Position Summary:

The Coffee Shop Barista plays a frontline role in delivering the Nine Line Apparel experience through exceptional service, operational consistency, and brand ambassadorship. They are responsible for executing drink prep, order accuracy, product knowledge, and hospitality standards that embody our company values and customer promise.

Core Responsibilities

1. Guest Experience

• Provide friendly, efficient, and engaging service to all guests.
• Uphold hospitality standards that reflect Nine Line’s brand ethos.
• Handle guest complaints or questions with professionalism and positivity.

2. Drink & Food Preparation

• Prepare espresso-based drinks and other menu items to brand specification and quality standards.
• Ensure accuracy and consistency in portioning, presentation, and timing.
• Follow all food safety and sanitation procedures.

3. Store Cleanliness & Maintenance

• Maintain a clean, stocked, and organized coffee bar and guest-facing area.
• Support opening, mid-shift, and closing checklists.
• Ensure all health department and company sanitation standards are met.

4. Product & Brand Knowledge

• Demonstrate working knowledge of all menu items including limited-time offerings.
• Share product stories and brand mission with guests when appropriate.
• Act as a brand steward on the sales floor.

5. POS and Retail Integration

• Ring up coffee, food, and retail items accurately through POS system.
• Upsell and cross-sell retail merchandise where appropriate.
• Support inventory counts for coffee bar items.

6. Compliance & SOP Adherence

• Follow all operational standard operating procedures (SOPs).
• Adhere to dress code, time clock rules, and shift coverage expectations.
• Maintain ServSafe or equivalent certification as required.

Ideal Traits

• Fast-paced multitasker with attention to detail
• Friendly, high-energy, and solution-oriented
• Passionate about customer service and coffee culture
• Reliable and punctual with a team-first mindset