CMBD Configuration Manager

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a CMDB Configuration Manager to join our team.

JOB SUMMARY
This role oversees asset and CI lifecycle in ServiceNow CMDB ensuring data is complete, accurate, compliant, and service-aware for reliable reporting and operational decisions. This position monitors CI data quality, manages integrations and reconciliation, and partners with TAM, procurement, and operations to ensure assets are accurately tracked and aligned with standards and regulations.

REQUIRED QUALIFICATIONS

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• Bachelor's degree in information technology, computer science, business administration, or related field, or equivalent professional experience.
• Demonstrated experience managing a ServiceNow CMDB, including Data Manager, Attestation, and CMDB Health.
• Hands‑on experience with ServiceNow Integration Hub, data streams, ETL processes, and third‑party data sources.
• Strong understanding of asset and CI alignment including the relationship between asset records and their corresponding configuration Items.
• Solid knowledge of framework knowledge, particularly ITIL v4 practices related to service configuration management and asset management.

PREFERRED QUALIFICATIONS

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• Certifications: ITIL v4 Foundation; ServiceNow Certified Implementation Specialist in Hardware Asset Management or Discovery.
• Experience with ServiceNow HAM Professional and advanced CSDM implementations.
• Proven experience managing large‑scale hardware environments with 10,000 configuration Items.
• Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel for reporting and analysis.
• Familiarity with regulatory and compliance frameworks such as SOX, HIPAA, or NIST as they relate to asset and configuration management.

RESPONSIBILITIES

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• CMDB Data Quality and Health
  
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  • Monitor and report on the accuracy, integrity, and compliance of CI data within the ServiceNow CMDB.
  • Monitor CMDB Health metrics (Completeness, Correctness, and Compliance) and proactively remediate data quality issues.
  • Lead regular audits and reconciliations of assets and CIs using ServiceNow CMDB Health, Data Manager, and Attestation tools.
  • Investigate stale discovery or integration records to determine decommissioned or improperly retired assets.
  
  

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• Asset and CI Lifecycle Management
  
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  • Audit the end‑to‑end lifecycle of assets and their corresponding Configuration Items, from intake through retirement.
  • Ensure continuous alignment and synchronization between Asset and CI records.
  • Resolve mismatches in state, substate, ownership, and location between asset and CI records.
  • Ensure proper retirement and disposal tracking is occurring in alignment with governance and compliance requirements.
  
  

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• Integration and Reconciliation Governance
  
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  • Oversee the technical health of CMDB data integrations leveraging ServiceNow IntegrationHub.
  • Monitor and troubleshoot ETL processes to ensure accurate ingestion of third‑party data o sources.
  • Assist with review and remediation of Identification and Reconciliation Engine errors to resolve data conflicts and prevent duplicate CI creation.
  • Partner with integration owners to enforce data standards and reconciliation rules.
  
  

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• CSDM and Relationship Governance
  
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  • Document and enforce hardware configuration standards aligned with the ServiceNow Common Service Data Model.
  • Where defined, ensure accurate asset‑to‑service relationships and dependency mappings for servers, network devices, and storage components.
  • Perform spot checks and targeted reviews to validate CI relationships supporting reliable service impact analysis.
  
  

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• Stakeholder Collaboration
  
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  • Partner with technology asset management, procurement, operations, and facilities teams to align asset intake, refresh cycles, and lifecycle processes.
  • Coordinate with stakeholders to ensure CMDB standards are followed during acquisitions, changes, and decommissioning activities.
  • Serve as a subject‑matter expert for CMDB data governance and best practices.
  
  

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• Reporting, Enablement, and Continuous Improvement
  
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  • Generate and distribute asset and CMDB reports to support operational, financial, and compliance decision‑making.
  • Train and guide IT staff and stakeholders on CMDB procedures, data quality expectations, and configuration management best practices.
  • Stay current with industry trends, ServiceNow platform enhancements, and emerging configuration management practices.
  
  

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.