Clinical Research Administrative Coordinator

Join Us in Shaping the Future of Clinical Research
Adams Clinical is a leading clinical trial site network committed to accelerating the development of life-changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values—Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration—we create an environment where meaningful work drives meaningful change.

At Adams Clinical, you'll find:

• A culture of respect, transparency, and continuous improvement
• Opportunities for professional growth and learning
• A team dedicated to improving lives through innovation and integrity

If you're passionate about making an impact in clinical research and want to be part of a collaborative, mission-driven organization, we'd love to have you on our team.

Job Description

We are seeking applicants for a Clinical Research Administrative Coordinator (CRAC). Adams Clinical has six locations in Watertown MA, Boston, MA, New York, NY, Bronx MA. Philadelphia, PA, and Dallas, TX and provides access to experimental therapeutics for psychiatric and neurologic conditions.

The CRAC position is integral to the research conducted at Adams Clinical. As a liaison between clinicians and research coordinators, participants, and healthcare providers, a successful applicant will work directly with treatment seeking populations scheduling, educating, and assisting participants to foster seamless flow of office visits and operations. This is an in-person position at our main location in Dallas with the opportunity to transition to remote work after 6-12 weeks.

Roles and responsibilities include:

• Complete appointment reminders and provide appointment information for visitors to the office to support appointment attendance
• Arrange transportation to and from the office using healthcare dedicated transportation portals (UberHealth and Lyft Concierge) to ensure visitors are picked-up and dropped-off correctly. Monitor each portal during pick-up and drop-off to identify missed rides and call riders to re-book trip.
• Place calls, texts, and emails to potential study participants who missed or rescheduled their appointment to help them arrange a new appointment time and maintain their visit progress in coordination with office staff
• Contribute to the outreach team by answering inbound calls, texts, and emails, triaging inquiries, and directing select calls to other office teams
• Promote Adams Clinical to build relationships with potential study participants to ensure retention
• Review feedback from clinicians and clinical research coordinators and suggest improvements to screening process and marketing approach

Job Requirements:

• Bachelor's degree from a 4-year college
• Bilingual in English and Spanish
• Great interpersonal, customer service, and organizational skills

Pay: $37,440 - $45,760 per year

• 401(k) matching
•  Medical, Dental &Vision insurance
•  Employee assistance program
•  Flexible spending account
•  Health insurance
•  Health savings account
•  Life insurance
•  Paid time off
•  Parental leave
•  Professional development assistance

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate's or employee's qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status. 

In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the required timeframe. Adams Clinical participates in E-Verify to confirm employment eligibility.