Client Support Team Member

In an era where everything is automated and impersonal, Emerald Edge Promotions is doubling down on human connection. We are looking for a Client Support Team Member in Charlotte who believes that a friendly conversation is the best way to grow a business. You will be the primary point of support for our AT&T Fiber customers, guiding them through their service options and ensuring they feel valued every step of the way.

This role is perfect for the "helper" who also has a competitive streak; the Client Support Team Member will be solving problems while simultaneously driving brand loyalty and new service acquisitions. Please keep in mind: this is a commission-based opportunity where your ability to connect and provide solutions directly fuels your success as a Client Support Team Member.

Client Support Team Member Core Functions

• Provide human-centric, customer-facing support for AT&T Fiber.
• Identify customer needs and match them with appropriate Fiber tiers.
• Act as a friendly brand ambassador in the Charlotte community.
• Support the sales team by ensuring a smooth customer transition.
• Resolve customer questions with empathy and clear communication.
• Focus on building long-term trust rather than just a quick sale.
• Follow up with clients to ensure their support needs were met.
• Maintain a helpful, professional presence in all customer interactions.

Client Support Team Member Essential Qualifications

• High empathy and a genuine passion for helping people.
• Excellent verbal communication and active listening skills.
• Ability to simplify technical Fiber concepts for everyday users.
• A background in hospitality, customer service, or public relations.
• Patient demeanor and a "service-first" professional attitude.
• Strong team-player mentality and collaborative spirit.
• Ability to build instant rapport and maintain human connections.